Cabarrus Health & Rehabilitation Center

    430 Brookwood Ave NE, Concord, NC, 28025
    3.1 · 47 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff but facility unsafe

    I had a mixed experience. I found the nurses, CNAs, PT/OT and activities director Coleen warm, helpful and rehab turnaround was impressively short - residents seemed engaged and cared for. But the place is clearly understaffed and overworked, administration often unresponsive, and phone/communication is awful; I saw missed meds/therapy, poor documentation, and safety/cleanliness problems (odors, dirty rooms, pests, peeling mold, fire hazards). I was also told about a HIPAA violation that resulted in staff being fired. Bottom line: caring people doing their best in a facility that urgently needs better staffing, cleanliness, funding and accountability - I can't fully recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.06 · 47 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.2
    • Staff

      2.9
    • Meals

      2.2
    • Amenities

      2.3
    • Value

      4.0

    Location

    Map showing location of Cabarrus Health & Rehabilitation Center

    About Cabarrus Health & Rehabilitation Center

    Cabarrus Health & Rehabilitation Center sits in Concord, North Carolina, not far from Concord High School, and people know it for its long-term and short-term senior care, and you'll hear a lot about the LifeWorks Rehab® Recovery Program, which comes with custom therapy plans for each person and therapy available up to seven days a week for two to three hours a day if someone needs that, and they've also got a state-of-the-art gym with all the latest therapy equipment for people going through recovery from things like heart attacks, knee and hip surgeries, strokes, planned surgeries, accidents, or different illnesses. There are 120 certified skilled nursing beds, and the rooms come in both private and shared options, each one having its own bathroom with an easy-to-access shower or tub, so folks can be comfortable and safe, and the dining area is done restaurant-style with plenty of choices, and chefs prepare the food, making it a little more enjoyable for those who might be staying a while or just passing through for short-term rehab.

    The center provides both long-term and short-term options, including respite care for caregivers who need a break, and the staff's made up of full-time employees-nurses, certified nursing assistants, physicians, physical therapists, occupational therapists, speech-language pathologists, dietitians, and culinary staff-rather than contractors, which some feel makes the care more personal, and the nurse staffing comes in at about 3.02 nurse hours per resident per day, which is less than the North Carolina state average of 3.8, and there's been a higher nurse turnover rate, sitting at around 72.3% when the state average is 50.9%.

    The facility's Medicare-certified and owned by Universal Healthcare, managed by Choice Health Management, Serv LLC since 2001, with Emily Rowe as its administrator, and it's a for-profit company, which is a bit different from some places, and there have been inspection reports with 45 deficiencies as of June 2025, mostly with no actual harm but the potential for more than minimal harm, and these include citations about things like keeping residents and families informed, following treatment and care orders, making sure they honor resident choices, and preventing neglect or abuse.

    Cabarrus Health & Rehabilitation Center offers memory care, skilled nursing, and a range of therapies, along with activities organized by an activities director, so there's a focus on social and recreational life, and the place uses tracking tools like the Recovery Map™ and Personal Report Card™ to help residents and their families keep up with progress and see what the next steps are. The center belongs to the North Carolina Health Care Facilities Association and has a steady census of about 104 residents most days, and even with the noted issues, many recognize the staff's compassion and their dedication to creating a caring environment for the seniors living there.

    People often ask...

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