College Pines Health and Rehabilitation

    95 Locust St, Connelly Spg, NC, 28612
    3.7 · 40 reviews
    • Independent living
    • Assisted living
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Compassionate staff, inconsistent dangerous care

    I've had very mixed experiences at College Pines. The building, therapy team, many nurses/CNAs and dietary staff were exceptional-compassionate, skilled, and helped with real recovery-yet care has been wildly inconsistent and at times dangerous. I experienced poor communication, slow call-bell response, hygiene lapses (urine-smelling carpet, soiled socks), medication/CPAP/oxygen errors, missed doctor orders and even failures to send residents to the ER that led to infections and a death. Administration and DON have been caring at times but recently unapproachable or indifferent, and accountability is lacking; it's expensive, so I can't fully recommend it until safety and communication improve.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.73 · 40 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.6
    • Meals

      3.1
    • Amenities

      4.4
    • Value

      2.0

    Location

    Map showing location of College Pines Health and Rehabilitation

    About College Pines Health and Rehabilitation

    College Pines Health and Rehabilitation at 95 Locust Street in Connelly Springs, NC, is a skilled nursing facility with 100 certified beds and focuses mainly on health and rehabilitation services for seniors who need full-time nursing care or help recovering after a hospital stay, and Christopher Sprenger has owned and operated the place since July 2019, and there's no other owner or group listed, and he has kept nurse staffing at 3.90 hours per resident per day, which is a little ahead of the state average, and nurse turnover is much lower than in other places, staying at 24.4%, so many nurses stick around longer than in most homes. The facility has a mix of private and semi-private rooms, a gym for rehabilitation, a game room, and even an ice cream parlor for residents who enjoy a little treat now and then, and people living there have access to wound and skin care services, and therapy including physical, occupational, and speech, with a team of physical therapists, registered nurses, and nutritionists who make plans based on each person's needs. There are departments like Director of Nursing, Admissions & Marketing, Business Office Manager, Activities Director, Accounts Payable, and Therapy, and the administrator is Cathy Lewis, who's been listed on records. They offer activities and events, including trips outside the building, and the staff speaks English.

    Over the years, inspection reports have found some problems-four deficiencies, to be exact-including issues with resident rights, quality of care, and administration, and there was a time when the staff didn't tell families right away about health or safety problems, and some care didn't match doctor's orders or the resident's wishes, and they haven't set up a group to monitor and improve care as was required, and there were also deficiencies marked as immediate risk to residents' health or safety. College Pines Health and Rehabilitation serves seniors needing skilled nursing care who can't get all the help they need at home and offers both short-term rehabilitation and longer stays, with a facility that's equipped for recovery and has staff for well-rounded care, and people who want to know when there will be open rooms are asked to call for the next availability, since right now they're not taking new residents. The place works as both a Skilled Nursing Facility and a Physical Medicine and Rehabilitation Clinic and has worked with Sanstone Health & Rehabilitation, so it sits solidly as a spot for people who need real healthcare and attention, not just a home, but a place to get stronger or to live if everyday nursing care has become necessary.

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