PruittHealth - Carolina Point

    5935 Mt Sinai Rd, Durham, NC, 27705
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Severely understaffed facility, unsafe conditions

    I had a mixed, mostly negative experience. I appreciated the private room, TV and shower and the rehab/PT team - some staff were caring and hardworking. But the facility is severely understaffed and inconsistent: long call-light waits, ignored falls, missed vitals/bloodwork, poor wound and medication management, delayed emergency response, and transfers or discharges without notice. Communication and administration were unresponsive (no direct lines/phones in rooms), and I encountered rude or uncaring staff. Serious safety and hygiene concerns (cockroaches, mold/sewage smells, infections, theft, cited abuse) left me unwilling to recommend it without verified leadership and staffing changes.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.09 · 141 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.4
    • Staff

      2.9
    • Meals

      2.4
    • Amenities

      2.7
    • Value

      1.6

    Location

    Map showing location of PruittHealth - Carolina Point

    About PruittHealth - Carolina Point

    PruittHealth - Carolina Point sits in Durham, North Carolina, and is part of the PruittHealth provider network with over 40 years of experience. The facility's main focus is skilled nursing care, short-term rehab, and senior living, with 138 beds for skilled nursing and 36 private rehab suites in a modern, multi-million dollar renovated building. Most reviews note that service quality can vary. Residents get support with daily needs and have access to advanced healthcare, including I.V. therapy, wound management, pain control, and oxygen therapy, plus specialized care for bariatric needs and central lines. The team offers 24-hour skilled nursing, as well as physical, occupational, and speech therapy with updated Nautilus and Biodex equipment, and therapy runs 7 days a week for those in short-term rehab. There's help with medical supplies, infusion services, and pharmacy needs, and patients can get outpatient therapy, hospice, and palliative care, with additional programs like Home First and home health services available.

    The community strives to help seniors stay as independent as possible while promoting health and safety. Social, educational, and entertainment activities happen regularly to keep residents connected and active, and structured programs are in place to maintain quality of life. Patients needing temporary support find short-term or respite care, giving caregivers relief, and regular family visitation is encouraged with updates on loved ones' progress.

    The campus feels welcoming, with brick construction, tidy landscaping, a covered entrance, and warm décor inside. Shared areas offer comfortable seating, computer stations, a curved granite counter at the reception with butterfly artwork, and a beverage station. Amenities include a coffee shop, sports pub, spa, beauty salon, and internet café, plus an elegant dining room with white tablecloths and in-room dining service. Each resident room features a flat screen satellite TV. The on-site beauty salon offers a salon chair, washing station, and easy restroom access.

    PruittHealth - Carolina Point accepts Medicare, Medicaid, private insurance, and private pay. The facility is wheelchair accessible, close to Duke, Durham Regional, and UNC Hospitals, and the administrator is Kevin Keating Burch. Regular performance improvement programs are in place, and clinical care aims to help residents regain independence and return to the community when possible. Like most health care communities, feedback about the quality of care varies, depending on personal experience.

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