PruittHealth - Durham

    3100 Erwin Rd, Durham, NC, 27705
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Neglectful, understaffed facility causing harm

    I placed my mom here and deeply regret it. The building is nice and a few nurses and therapists were compassionate, but the place is chronically understaffed. Call buttons were ignored, residents left unbathed and unturned, oral care and timely meds missed, and my mom developed bedsores that led to infections. Meals were skipped or cold and allergies not accommodated, phones and communication were unresponsive, and I experienced billing pressure and missing money. Some staff were kind, but overall care was neglectful, unprofessional, and unsafe. I would not recommend.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.06 · 115 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      3.0
    • Meals

      2.0
    • Amenities

      1.8
    • Value

      1.4

    Location

    Map showing location of PruittHealth - Durham

    About PruittHealth - Durham

    PruittHealth - Durham is a skilled nursing facility located in Durham, North Carolina, with 125 certified beds and an average of 97 residents per day, and this place has been managed by PruittHealth Inc since November 2007, under the direction of Administrator Tanya McPhaul, and nearly all of it is owned by United Health Services Of North Carolina Inc, and it falls under the oversight of CMS inspection reports, which have shown some deficiencies in care, including medication errors in the past. The staff provides about 3.98 nurse hours per resident each day, and there's always a team of nurses, aides, physical and occupational therapists, and other care experts on hand, helping residents with rehabilitation, pain management, wound care, medication management, oxygen therapy, and therapy for memory or dementia care. The facility offers both short-term rehab and long-term skilled nursing, and some people come here for respite care, hospice, or Home First services, plus there are options for home health, senior and assisted living, and personal care services supported by pharmacy and therapy programs.

    The building itself has had recent renovations, showing off a white façade, big columns, neatly maintained landscaping, and a modern inside with flat-screen TVs in every room, and you'll find private and semi-private rooms available. The therapy facilities are updated, and it's quite a thing to see the modern rehab gym packed with treadmills, NuStep machines, Nautilus and Biodex equipment, and even a therapy pool with easy steps and safety rails, and the staff routinely runs physical and occupational therapy sessions. Residents can use a relaxing salon with comfortable chairs, manicure stations, and hair-washing sinks, there's a beauty barber, a spa, a sports pub, a coffee shop, and even an internet café, along with a fitness center, housekeeping, laundry, and a library.

    Lots of folks prefer the private dining room with polished wood floors, white table linens, and flowers on the tables, and restaurant-style dining includes specialty menus and a dietetic program, plus the main dining area also has wooden chairs, flowers, and artwork. The property includes meditation and worship spaces, elevators, a residents' lounge, cable TV, Wi-Fi, a library, an emergency call system, and offers transportation and recreational activities as part of its daily routine. Many come here for skilled nursing, memory care, outpatient therapy, and sometimes hospice and palliative care, and new residents often meet with an Admissions Director who helps them settle in for both short and long stays, and while some inspection reports note shortcomings, many people have commented on the friendly and responsive staff and the availability of modern amenities designed to support seniors through various stages of care.

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