PruittHealth - Town Center

    6300 Roberta Rd, Harrisburg, NC, 28075
    3.1 · 88 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Excellent therapy, but unsafe care

    I found the building modern and very clean, admission was smooth, and many therapists and CNAs were caring - PT/OT stood out and some leaders (Rhonda and others) were hands-on. However chronic understaffing (weekends/nights) produced long call-bell waits, missed/late or wrong meds, hygiene lapses, bruising/rough handling, lost/stolen clothes/valuables and poor complaint follow-through. Communication was inconsistent and management often unresponsive; rehab results were mixed. Overall: good therapy and some excellent staff, but serious safety and care-quality issues - I cannot recommend.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.13 · 88 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      2.8
    • Meals

      2.4
    • Amenities

      2.9
    • Value

      1.0

    Location

    Map showing location of PruittHealth - Town Center

    About PruittHealth - Town Center

    PruittHealth - Town Center sits in Harrisburg, NC, and serves seniors needing skilled nursing and help with daily activities, and the place itself is pretty careful about making life work for lots of different people because you have independent living, assisted living, memory care, adult day care, and nursing and rehab all in one campus, and on top of that, there's home health care if someone needs it later on. The building holds 70 skilled nursing beds and the staff keep up with the latest training, so there's always nurses and a supervising doctor on site around the clock, and you'll notice aides helping with things like bathing, dressing, medication, and eating because that's part of regular life here. People can get physical, occupational, and speech therapy in the same facility, plus there's extra help for folks with dementia, which seems to be a real focus, so families who worry about their loved one's safety will like that there are emergency call systems in every unit. The facility keeps things pretty comfortable, with both furnished and unfurnished bedrooms, private bathrooms, cable or satellite TV, and air conditioning everywhere, plus pets are welcome, which a lot of people find helps it feel a bit more like home.

    You'll find spaces like a beauty/barber salon, dining room, lounge, library, game room, and even a courtyard for when people want social outings or just a bit of fresh air, and there's always parking and accessible restrooms on site for visitors or residents, which can make a big difference when families come over. Residents get help with laundry and housekeeping, and transportation is available if someone needs to get out for errands or appointments outside the community. The care team, led by Administrator Steven Underwood, puts a lot of work into making personalized plans so each resident gets what they actually need, and they focus on keeping family involved every step of the way, making sure everyone is informed and comfortable with how things go. There's support for recovery and long-term needs too, thanks to comprehensive rehabilitation, medication management, subacute care services, and even therapy or infusion services as needed, along with options like Home First, pharmacy, medical supply, and palliative or hospice care. The place tries to build a strong sense of belonging with staff always around to help people settle in and encourage residents to connect and find companionship in the community. PruittHealth - Town Center is fully Medicare and Medicaid certified, belongs to the North Carolina Health Care Facilities Association, and works to give peace of mind to both residents and their families through experienced care and a steady, friendly atmosphere.

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