Lenoir Health & Rehabilitation Center

    322 Nuway Cir, Lenoir, NC, 28645
    3.8 · 49 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff, systemic safety concerns

    I've had a mixed experience: therapists, CNAs and many nurses were kind, compassionate and helped my loved one make a strong recovery, and new leadership/activities staff seem focused on dignity and rehab. But persistent problems - chronic understaffing, poor communication (including delayed medical responses and family notification), dirty/unsafe conditions, missing/soiled clothes and lapses in supervision - left me seriously concerned for resident safety. Compassionate staff are doing their best, but systemic cleanliness, staffing and communication issues must be fixed before I'd fully trust this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.78 · 49 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.6
    • Meals

      1.8
    • Amenities

      1.0
    • Value

      3.8

    Location

    Map showing location of Lenoir Health & Rehabilitation Center

    About Lenoir Health & Rehabilitation Center

    Lenoir Health & Rehabilitation Center sits just off NuWay Circle in Lenoir and is a large place with 120 certified beds, usually helping about 104 residents every day. This center covers a wide range of care, like skilled nursing, assisted living, independent living, and memory care, and folks can come for both in-patient and out-patient rehabilitation services. They handle all sorts of recovery, such as planned surgeries or accidents and illnesses, and they've got special programs for stroke, heart attack, or knee and hip surgery recovery, as well as help for conditions like cystic fibrosis, tracheostomy issues, muscular dystrophy, or apnea disorders. There's a big team made up of doctors, nurses, certified nursing assistants, physical and occupational therapists, speech-language pathologists, dietitians, and culinary staff, and these aren't contractors-they work for the center.

    People get a personalized plan, including therapy up to seven days a week, with recovery tracked by special tools like the Recovery Map™ and Personal Report Card™, so progress is easy to follow. The LifeWorks Rehab® Recovery Program offers a custom approach for short-term inpatient recovery, focusing on what each resident needs most. The center includes a modern gym with the latest therapy tech and equipment, and rooms can be private or shared, with their own easily accessible bathrooms for comfort and safety. There's help with meals-chefs prepare food upon request in a restaurant-style dining room-plus a full schedule of activities led by an Activities Director. Staff are available all day and night and can help with cleaning, meal prep, and other daily needs, and the center always says no patient is ever left alone.

    Along with all this, pharmacy services and medical supplies are on site, and there are programs for wound care, diabetic care, pain management, psychosocial support, and nutritional management. There's a focus on making a comfortable, supportive place for seniors in Caldwell County, and the team tries to match care to each person's health needs, whether for short-term help or long-term care.

    Now, it's important to mention that the facility has been cited for several health and safety deficiencies: 37 in total from inspections, with 3 related to infection control. There were findings of not always protecting residents from abuse or neglect, with one case listed as an immediate jeopardy to resident health or safety. The center has gotten a $144,880 fine due to these issues, and both nurse hours and nurse turnover are a bit below state averages. Complaint reports have been filed, and the ownership is for-profit under Choice Health Management. The administrator is either Mirana Lambert or Shonda Wingate, depending on the department, and the center is a member of the North Carolina Health Care Facilities Association.

    Lenoir Health & Rehabilitation Center is known for over 50 years of experience, and it offers many therapy choices, several dining options, and modern amenities, but families might want to look at the inspection reports and staffing numbers when considering care here.

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