Pembroke Center

    310 E Wardell St, Pembroke, NC, 28372
    4.0 · 81 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Caring staff, serious safety concerns

    I have mixed feelings. The staff - admissions, therapists and social work in particular - are caring, responsive and welcoming, with good 24/7 support and meaningful activities, but chronic understaffing, spotty management, cleanliness/odor problems, poor meals and repeated falls/hospital transports seriously worry me. I'm grateful for the kindness my loved one gets, but I'd check staffing, hygiene and safety closely before committing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.95 · 81 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      4.0
    • Meals

      2.3
    • Amenities

      4.3
    • Value

      4.0

    Location

    Map showing location of Pembroke Center

    About Pembroke Center

    Pembroke Center sits about 10.8 miles outside Lumberton, North Carolina, and has 84 beds in its large facility right at 310 E Wardell Dr, Pembroke, NC 28372, so folks find plenty of room whether choosing a studio, suite, semi-private, share, or companion room, and every room has either a view, wheelchair accessible showers, or both, and everyone gets individual climate control in a fully air-conditioned space, which is important for comfort and health. The community is part of Genesis HealthCare and provides both nursing home care and assisted living, with extra support for high acuity and non-ambulatory needs, and it's licensed to provide incontinence care, memory care, dementia care, and specialized Alzheimer's care, plus things like IV therapy, colostomy services, and bariatric specialties, covering many health conditions and needs with personalized care plans made with residents' unique goals in mind. The nursing services include short-stay rehab, long-term care, orthopedic rehabilitation for joints or injuries, and skilled nursing supported by attending physicians, registered nurses, and even psychiatric services, and they handle wound care, medication management, pain control, and diagnostics like X-rays on site.

    Staff helps with activities and everyday needs and is managed by Syreeta "Reeta" Parham, LNHA, who's got eight years as a licensed nursing home administrator and a Masters in Health Administration, and she makes sure the caregiver-to-senior ratio stays up to standard, so residents always get proper support, and there is a team for respiratory therapy, contract rehabilitation therapy, and companion care. Chef-prepared, nutritious meals are planned and served in a main dining room or in-room, and there are options for private dining with visiting family, along with a snack selection that changes from week to week, and seniors can participate in community devotional activities, fitness and activity rooms, gardens or courtyards, and comfortable lounge areas, so there's always a way to stay connected or independent, whatever suits the moment. Pembroke Center also has recreational services like beauty salon and barber, cable TV, wireless internet, and a smoke-free space, and staff take care of mail, newspaper delivery, and laundry, which helps families worry less.

    Diagnostic services, case management, pharmaceutical help, and discharge planning all happen in house, and folks can count on extra comfort with the security alarm system, housekeeping, and 24-hour nursing for both urgent and planned needs, and pharmacy deliveries mean no one waits long for needed medicine. The community has a special private hospice room and offers both hospice and respite care, and brings in pet therapy and podiatry care, so health and quality of life keep going together. Pembroke Center stays busy with on-site or off-site activities, devotional events for spiritual needs, and transportation help when appointments come up. It's known for attention to cleanliness and safety, and follows health inspection rules. The nursing home section holds a 1-star rating from the Centers for Medicare & Medicaid Services, but the community itself is rated an average of 8 out of 10 and holds the highest score among four senior living communities in its city, which is something families often want to know.

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