Universal Healthcare/North Raleigh

Universal Healthcare/North Raleigh sits near Route 1 and I-540 in North Raleigh, run since 2004 by Choice Health Management Services, and has a mix of care levels for people aged 55 and up, offering skilled nursing, assisted living, independent living, memory care, and long-term care. This place has 132 certified beds with about 98 residents on average and rooms in studio or one-bedroom layouts, both semi-private and private, along with a community fee, respite fee, buy-in fee, and different charges based on care needs, which can range from light help to heavier support, with staff offering standby help for those who are non-ambulatory and help for transfers from beds to wheelchairs. Staff stay on site all hours to respond in emergencies, watch blood sugar for diabetes, and give extra care for incontinence, though residents must manage their own supplies. The facility offers meals every day, so residents never worry about cooking, and has gym areas where therapists do both inpatient and outpatient rehabilitation, with up to 2-3 hour therapy sessions seven days a week, all inside a gym with advanced therapy tools. Universal Healthcare/North Raleigh also features the LifeWorks Rehab Recovery Program, which gives people unique tools like the Recovery Map and a Personal Report Card to track how much therapy helps them get moving after surgery, illness, or injury. The team can help with pain management and stress in their Center for Stress and Pain Management, and you'll find indoor common areas for activities and space to move around, encouraging folks to socialize. There are devotional services but these happen offsite. Pharmacy services and medical supplies are available, and therapy staff, physicians, and nurses are all regular team members, not outside contractors. Universal Healthcare/North Raleigh has faced problems, which is important to know-it's been a Special Focus Facility because of ongoing quality concerns, they have twenty-four-hour staff but also higher nurse turnover than average at 63.5%, and state inspectors have found 109 deficiencies over time, including a major one for failing to manage infection control, plus other issues around nurse skills and competencies, so it's something to think about. The facility gets about 3.5 nurse hours per resident each day, a little under the state average, and has hospice services if needed along with respite and recovery care for surgeries and illnesses.