Pricing ranges from
    $3,900 – 5,070/month

    Brookstone Haven of Randleman

    501 Pointe S Dr, Randleman, NC, 27317
    3.4 · 15 reviews
    • Independent living
    • Assisted living
    AnonymousLoved one of resident
    3.0

    Caring staff, serious operational failures

    I have very mixed feelings. The facility is modern, bright, and the CNAs and medical staff I dealt with are loving, attentive, and do a great job - nice rooms, friendly dining, weekly outings and a real family atmosphere for long-term residents. At the same time I've seen troubling neglect: signs of roaches/bed-bugs, residents left in soiled linens for hours, falls with slow follow-up, paperwork and communication problems, and concerns about staff certification and retaliation when issues were raised. Management's handling of complaints felt defensive - threats of BBB complaints or lawsuits were mentioned. Bottom line: wonderful caregivers, but serious operational and oversight problems that need urgent attention.

    Pricing

    $3,900+/moSemi-privateAssisted Living
    $4,680+/mo1 BedroomAssisted Living
    $5,070+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.40 · 15 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.7
    • Meals

      2.0
    • Amenities

      4.0
    • Value

      1.0

    Location

    Map showing location of Brookstone Haven of Randleman

    About Brookstone Haven of Randleman

    Brookstone Haven of Randleman sits in Randleman, NC and offers assisted living and memory care services for seniors who want a safe and social place to live while keeping their independence. The staff is there 24 hours a day, always around to help with daily tasks like bathing, dressing, grooming, and taking medicine, and there's licensed caregivers available if someone needs more medical attention or has trouble moving around or needs help with incontinence. The apartments come in different styles like private, semi-private, studios, and even a two-bedroom option, all with high-speed internet, cable TV, private bathrooms, kitchenettes, and telephones if that's something a person wants. The meals are made under nutritionist guidance, served three times a day plus snacks, and the dining areas are shared, whether someone wants the modern community dining room, a private spot for guests, or a quiet space to eat.

    The activity director is full-time and works hard to run programs that keep residents active and social with things like games, movie nights, art classes, music, exercise, and trips into the wider community, and the patio and garden areas give a nice spot to relax or meet with others outdoors. There are places to read, play games, or work on hobbies, and the building offers scheduled transportation, help with appointments, and daily housekeeping and laundry. Residents who need memory care for Alzheimer's or dementia get personal attention and a plan made for their needs, and there's support for families, too, with respite care that can let a caregiver take a break when they need it. Care plans are made for each person, working with medical professionals, and the staff will help with everything from meals for special diets to emergency alert systems in case someone needs fast help, while community amenities include a fitness room, library, activity room, spa, movie theater, easy walking paths, and outdoor spaces. Fees vary based on care and room choice, with extra charges for different care levels, and the overall rating stands at 2.3 based on a few reviews, so it's always wise to visit and check how things feel. Brookstone Haven aims to give residents a feeling of belonging and dignity, supporting those who want a balance of freedom, safety, and plenty of things to do in one place. More information is on their website at victorianseniorcare.com/brookstone-haven-of-randleman-1.

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