Willow Ridge Rehabilitation & Living Center

    237 Tryon Rd, Rutherfordton, NC, 28139
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Caring CNAs, severe management failures

    I appreciate the caring CNAs and many friendly staff and the facility is generally clean and welcoming. However, I experienced serious issues - a bed-bug problem and COVID outbreak, repeated missed meds, unattended falls/pressure sores and infections, plus unresponsive nursing and administration with no callbacks. Great bedside caregivers, but management, staffing and safety failures make me hesitant to recommend.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.98 · 149 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.4
    • Staff

      3.9
    • Meals

      3.5
    • Amenities

      3.1
    • Value

      2.0

    Location

    Map showing location of Willow Ridge Rehabilitation & Living Center

    About Willow Ridge Rehabilitation & Living Center

    Willow Ridge Rehabilitation & Living Center sits at 237 Tryon Road in Rutherfordton, North Carolina, and has 136 skilled nursing beds for people who need both short-term rehabilitation and long-term care, and it's also got respite stays if families need a break, and hospice services when that's needed. There's a special memory care unit that gives extra support for people living with memory problems, so families who are worried about safety know their loved one is getting careful, compassionate help. Willow Ridge puts a strong focus on personalized attention, and staff members have many years of hands-on skilled nursing experience, so residents are surrounded by people who know what they're doing and care about treating everyone with respect and dignity, and the care plans aim to meet the unique needs of each person, instead of treating everyone the same way.

    You'll find both private and semi-private rooms, so different living needs can be met, and folks can get to spend time outside with a landscaped courtyard and a patio that's easy for residents to use, while there's a designated area outside for smokers if that's needed. Housekeeping services help keep things neat so residents don't have to worry so much about chores, and there's an on-site salon right at the center, which means that people can get a haircut or other beauty services without having to leave the building, and that's especially good when getting out is a challenge. Every room has cable access if residents want to watch TV, and the whole place was built to feel warm and inviting without being over the top or flashy. The center's right near Rutherford Regional Hospital, so when emergencies come up or specialists are needed, help isn't far away and that does bring some peace of mind. Folks who are interested in staying there, or their families, can either schedule a visit to look around in person or take a virtual tour from home before making decisions, which is helpful for people who can't get out easily or live far away. The administrator, Sarah Howe, oversees the whole operation, and the staff numbers a bit over a dozen up to fifty, which helps make sure residents get noticed and don't fall through the cracks when it comes to their health, therapy, and comfort. This place puts everyday living and expert nursing care together, with an extra layer of attention for memory care and those who need more support day in and day out.

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