Westwood Hills Nursing and Rehabilitation Center

    1016 Fletcher St, Wilkesboro, NC, 28697
    4.4 · 34 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Kind staff, dangerous systemic care

    I have mixed feelings: the building is clean, comfortable and many staff are warm, friendly and caring, but systemic problems put my loved one at risk. I experienced inconsistent care, medication errors/over-sedation, severe weight loss, falls (including a broken hip and head bruising), being dropped from a wheelchair and even a stroke requiring a feeding tube. Kind staff can't overcome unsafe management and unreliable care-until that changes I wouldn't trust this place with a vulnerable senior.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.44 · 34 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.3
    • Meals

      3.3
    • Amenities

      3.8
    • Value

      1.0

    Location

    Map showing location of Westwood Hills Nursing and Rehabilitation Center

    About Westwood Hills Nursing and Rehabilitation Center

    Westwood Hills Nursing and Rehabilitation Center has 176 certified skilled nursing beds and usually about 110 residents living there each day, and sometimes you'll hear about the 186 total bed count and the 30-bed Alzheimer's unit, but really the SPARC Memory Unit holds fifteen semi-private rooms for those who need memory care, and you'll find that the SPARC program-Specialized Programming for Alzheimer's and Related Care-gives folks with dementia or memory loss a safe and structured spot, lots of oversight, and fairly tailored activities that try to match what each person can manage, and there's always 24-hour support and care, so people who need more than average personal help with things like bathing, dressing, eating, taking medicine, or just getting around have that assistance nearby all day and night. The place offers short-term rehab after surgery or hospital stays, long-term care for those with chronic illnesses, and a chance for respite stays, and people in both regular and memory care units get regular meals from a kitchen, served in the family-style dining room for the SPARC unit, with customized meal plans if someone's got to watch their salt, sugar, or other dietary needs, because a lot of residents there might have trouble with heart disease, diabetes, or high blood pressure, and often need more careful monitoring with medicine that the staff can store and give as needed. They have a physician who oversees things with an on-site team of nurses giving about 3.04 hours per resident per day, and nurse turnover sits at 31.1%, with the staff coming and going more than some would like, but folks still get personal care plans from an interdisciplinary team meant to help keep independence and give some sense of dignity even as people's conditions may change, and the general care model pays attention to mind, body, and spirit so it's not just about medicine.

    Masks are required at all times for everyone-staff and guests-when they're inside, and every person going in has to do a temperature check and fill out a health assessment, and the center partners with experts from the clinical world and sticks close to CDC guidelines, which lately has meant using things like electrostatic cleaning, new filters such as MERV 13, and some new air scrubbers in hopes they'll catch or prevent viruses, because even with effort, there's been a noted infection-related deficiency regarding how infection control's handled, and all those facts come up in the inspection reports, showing 16 total deficiencies. The whole property has safety features meant to help residents move around safely, especially those with dementia, with access control technology guarding the Memory Care Unit, and there's housekeeping, laundry, help with transportation, and a raft of activities shaped to fit with whatever someone's able to do, handled by staff trained to manage behavioral concerns attached to memory issues, plus some emphasis on making visiting hours workable-though the reception office does keep regular hours from 8:30 AM to 5:00 PM, Monday through Friday.

    Westwood Hills has always run as a for-profit corporation under Principle Long Term Care, Inc., since 2011, with managerial names like Raymond, Robert, and Roger Hill, and Principle IT Services, Inc. part of the ownership picture, and it meets federal requirements so they can accept Medicare and Medicaid. The place commits to being a fair housing and equal opportunity provider, so anyone meeting care needs can live there. The center isn't perfect, but people who need skilled nursing, short-term rehab, long-term help, or memory care for Alzheimer's and dementia will find a setting trying to balance safety, social life, and medical help, all under close professional supervision.

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