Highland Square Nursing & Rehabilitation

    1211 W Market St, Akron, OH, 44313
    2.7 · 54 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Caring staff, concerns about administration

    I had a mixed experience. I found loving, attentive nurses and aides (Emma and Miss Gail stood out), a warm social life with lots of activities, homier rooms, and solid medical oversight that helped keep residents safe during the pandemic. At the same time I ran into frequent communication and paperwork delays, inconsistent or poor food and dietary accommodations, and troubling cleanliness/safety lapses reported by others. I'm grateful for the caring staff but remain cautious about administration, dining, and hygiene.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.69 · 54 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      2.8
    • Meals

      1.6
    • Amenities

      2.3
    • Value

      1.0

    Location

    Map showing location of Highland Square Nursing & Rehabilitation

    About Highland Square Nursing & Rehabilitation

    Highland Square Nursing & Rehabilitation, part of ManorCare Health Services, sits at 1211 W Market St in Akron, OH, and has 91 certified beds, though on average there are about 60 residents a day, and the place covers many types of care like skilled nursing, rehabilitation, long-term care, and short-term rehabilitation, plus different living arrangements such as Independent Living, Assisted Living, Active Adult Living, and also Non-Medical Home Care for those who need less intensive support or want to stay more independent for as long as possible, and the staff focus on making individualized care plans with the clinical teams and expert therapists who help people work on regaining strength, living skills, or adjusting to new health situations. The building has special services for elders with memory problems, offering Memory Care, and the staff give help for daily activities, while people at the end of life can get Hospice Care, and there are also supports for social visits with family, meals in the dining room, help from personal care assistants, and even Home Health Care certified by Medicare, so folks can find care that fits their needs as things change. Highland Square offers amenities and safety features like kitchens or kitchenettes in the rooms, different layouts including studios, single rooms, and two-bedroom units, plus laundry, dry cleaning, cable TV, WiFi, guest parking, a fitness center, a salon and barbershop, game and activities room, and housekeeping, so folks can stay comfortable, with activities and social programs to help with wellbeing. Meals are provided, the rooms and common areas are handicap accessible, there are proper sprinkler systems, and services focus on promoting health and a nurturing environment with a home-like feel, where personal care and social services are offered as needed, and nurses work about 3.5 hours per resident each day. While Highland Square is for-profit and does focus on high-quality, person-centered care, there have been deficiencies noted in inspection reports, including issues with infection control, abuse, neglect, exploitation, and dietary standards, and the nurse turnover rate is 57.1%, which is something families might want to understand before making decisions. You can find more information on their website at highlandsquarerehabhc.com.

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