Heather Hill

    12340 Bass Lake Road, Chardon, OH, 44024
    1.8 · 6 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Unsafe unclean rude staff transferred

    I had a horrid experience and would not recommend this facility. Staff were perfunctory, often unresponsive or rude (including profanity), dementia-unit staff seemed uninterested, and I witnessed rough, unsafe handling and no bathroom assistance; family communication and phone response were poor, the building needed deep cleaning and upgrades, and the food was awful (fried nuggets, gritty white rice, overcooked vegetables). The activities team and some therapists were helpful and improved mobility, but my ventilator-dependent loved one needed constant presence and a private room, so we left/transferred.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    1.83 · 6 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.8
    • Staff

      1.8
    • Meals

      2.0
    • Amenities

      1.8
    • Value

      1.8

    Location

    Map showing location of Heather Hill

    About Heather Hill

    Heather Hill Care Communities is a senior living community located in Chardon, Ohio, offering a comprehensive range of services designed to support seniors in various stages of their lives. This community provides independent living, assisted living, memory care, skilled nursing, and other supportive options tailored to meet the diverse needs of its residents. With an emphasis on enhancing the quality of life, Heather Hill is dedicated to creating a welcoming and vibrant environment where seniors can feel comfortable and cared for.

    One of the standout features at Heather Hill is its dedication to nutritious meals, which are planned and prepared by skilled chefs and meal planners. These professionals ensure that residents enjoy a balanced intake of vitamins and minerals in every meal. Quality ingredients and thoughtful preparation go into each dish, supporting both the health and enjoyment of residents and making dining an eagerly anticipated experience.

    Life at Heather Hill is enriched by a robust array of activities designed to engage residents socially, physically, mentally, and emotionally. The community goes above and beyond to offer a variety of programs and events that foster connection, personal growth, and a lively atmosphere. From group classes and social gatherings to intellectually stimulating events, every effort is made to ensure that each resident has access to opportunities for engagement and enjoyment.

    Heather Hill Care Communities is also recognized for its supportive team, whose friendliness helps create a positive and welcoming atmosphere. The staff at Heather Hill stands out for their helpfulness, kindness, and genuine joy in serving the residents and each other. This spirit of warmth and camaraderie helps to foster a close-knit, happy community, making Heather Hill a comforting and inviting place for seniors to live.

    Designed to support seniors across a range of needs, Heather Hill offers a comprehensive continuum of care, including specialized memory care and skilled nursing services. The community’s approach is centered on providing compassionate support and an engaging lifestyle, enabling residents to maintain dignity and independence as they age. Each element of Heather Hill, from its dining services to its activities and staff, is thoughtfully designed with the well-being of its residents in mind.

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