New Albany - An Optalis Health & Rehabilitation Center sits among the group of senior living places that offer independent living, assisted living, memory care, and nursing home services, and the facility doubles as a Continuing Care Retirement Community, so folks can move through different levels of care as their needs change over time, whether it's living in their own apartment, needing some help with daily activities, or getting advanced nursing care. The building has 67 certified beds, with more than 35 suites, and usually sees about 61 residents daily. Some suites are for independent living, and others serve as assisted living suites, with each being private, spacious, and featuring their own bathroom and walk-in shower, plus emergency call systems, private baths, and climate controls. Residents get meals, housekeeping, laundry, and help with bathing, dressing, grooming, eating, and medicine. There are call lights above every room, and a nurses station is always set up to watch for anyone needing help.
The community provides a full range of care, like short-term rehabilitation, long-term care, skilled nursing, physical, occupational and speech therapies, outpatient therapy for people living at home, and even respite and hospice care for those who need recovery or comfort. It deals with memory care, especially for folks with Alzheimer's or dementia, using secure areas and activities that fit the needs of those residents, and there's a focus on giving personalized care made by a therapy team in coordination with doctors and nurses, with a Director of Nursing guiding care. There are medical services on site, along with medical supplies and equipment, and a medical director with attending physicians run health services and make sure care meets each patient's plan. For veterans, there are services as a preferred healthcare provider.
People living here have meals from a full menu, with room service if wanted, and can join activities and community events if they feel up to it. The assisted living and rehab apartments come fully furnished and have nurses available around the clock, and the assisted living program qualifies under the ODA-certified Medicaid Waiver, though there are some limits about private funds. The place welcomes managed care benefits and tries to coordinate health care to help manage costs. Some of its other connected locations and communities use names like Cranberry Park at New Albany, Riverview - Optalis Health & Rehab, Arlington Court Health & Rehab - Optalis, Laurels of Gahanna, and others, including Cranberry Park at West Bloomfield, Abbyshire Place, and Pickaway Manor, all across Ohio and southeastern Michigan, with the wider group managed by The MacIntosh Company.
The staff helps develop personal care plans with patient input, focusing on recovery goals in a physical therapy gym that has modern equipment. Medical staff and nursing assistants help manage daily care and keep an eye on residents' needs. The place takes both Medicare and Medicaid, and offers services like transportation, housekeeping, laundry, and medication management.
Still, New Albany - An Optalis Health & Rehabilitation Center has had some issues in inspections, most recently with a February 2025 report showing 12 deficiencies, including problems honoring residents' financial rights, two infection-related problems, and not always getting food from approved sources, with a total of 41 deficiencies recorded over time. Nurse turnover is pretty high, at 50.7%, and the reported staff hours are about 4.02 nurse hours per resident a day. The ownership has shifted, with Rajan Patel and Hemant Shah managing since June 2022, and there are several indirect owners and a direct owner, Om Holdco 2 LLC. The facility remains focused on care and recovery, with personal suites, a therapy gym, and many different care options available under the umbrella of Optalis Health & Rehabilitation.
