The Willows Health & Rehab Center

    1500 E 191st St, Euclid, OH, 44117
    3.8 · 32 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff, concerning neglect issues

    I had mixed experiences. I saw caring, dedicated staff, lively activities, and a home-like, secure atmosphere with good short-term rehab - but I also encountered persistent odors, dirty areas, slow call responses and troubling management/staff issues that left a loved one neglected; I would not recommend it without serious investigation.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.75 · 32 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.6
    • Meals

      1.0
    • Amenities

      1.7
    • Value

      3.8

    Location

    Map showing location of The Willows Health & Rehab Center

    About The Willows Health & Rehab Center

    The Willows Health & Rehab Center sits in Cleveland, Ohio, near parks, beaches, and an active senior center in Euclid, and has been serving seniors since 1986, and it offers 113 total beds with 100 currently filled, so it has a long history that shows it's been in the community for quite some time. The building includes many safety and handicap features throughout, like a sprinkler system and wheelchair accessibility, which helps residents move around safely, and there are other comforts like cable TV, washers and dryers, housekeeping, and maintenance, so the daily living part's handled, and there are both private and communal living spaces. Residents get three meals a day served in a dining room, and the site even features an on-site restaurant, a convenience store, a salon/barbershop, and Wi-Fi, so there's easy access to daily needs and little comforts, and there's a fitness center for those who want to keep active, plus activity rooms, games, and guest parking for visitors, which keeps things lively.

    Care and health services cover a lot, so you're looking at nursing home care, assisted living, independent living, and memory care, with help for dementia and Alzheimer's patients through special memory care programs, and long-term and skilled nursing care. The staff offers a team approach, which means nurses, aides, and therapists all work together, and services include wound care, pain management, cardiac and stroke care, and help with things like hearing, speech, and occupational therapy, so folks get individual support based on their needs. For more basic help, there's personal care assistance, medication support, laundry, and meal service, and respite care's available when someone just needs a short stay, plus help for family caregivers through resident and family counseling services, and expert guidance about caring for loved ones. There's a pre-registration program if you need to plan for rehab after surgery, too.

    The Willows lets residents bring small pets or enjoy pet visits, and offers walking or wheelchair help for those who need it. Activities go on every day, including exercise classes, education sessions, social gatherings, and community news programs designed to help everyone stay engaged, healthy, and connected, and there's special attention to spiritual wellness and social needs. The center's registered with Medicare and Medicaid, and offers support for those with long-term care insurance, or needing home care, adult day services, hospice care, or Medicare-certified home health care, including transportation services if residents need to get out and about.

    In terms of safety and inspection, the most recent data shows there were 21 deficiencies noted and 4 complaints made, but no fines or penalties issued, and the facility holds a 2.8 rating from 17 reviews, which gives you an idea of both strengths and areas for improvement. The Willows Health & Rehab Center works to give each person a personalized plan, with services and activities designed to fit individual needs, and strives to serve both residents and the greater community in a down-to-earth and supportive way.

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