Altercare Hilliard

    4660 Trueman Blvd, Hilliard, OH, 43026
    2.8 · 53 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Excellent therapy, unsafe nursing care

    I had a mixed, mostly frustrating stay. The rehab, PT/OT and speech teams were excellent, compassionate and very effective, and a few nurses and aides were wonderful. But nursing care was inconsistent-heavy use of temp staff, missed medications and IVs, poor infection control, bedsores, dehydration, blisters, unclean rooms and even ER transfers for infections/sepsis. Call bells and basic needs were often ignored, communication and administration responsiveness were poor, and families had to fight for equipment and answers. I'd consider this place for short-term skilled therapy only; I would not trust it for long-term or high-risk care.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.77 · 53 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      2.7
    • Meals

      3.0
    • Amenities

      3.8
    • Value

      2.0

    Location

    Map showing location of Altercare Hilliard

    About Altercare Hilliard

    Altercare Hilliard is a 72-bed skilled nursing facility in Ohio that offers medical and support services for seniors, with a strong focus on community and family involvement, and you know, when you walk in, you really notice how much the staff care about making everyone feel comfortable and cared for because there's support for many needs including assisted living, independent living, memory care, and traditional nursing home care, and the team includes physicians and nurses who are there to give 12-16 hours of skilled nursing each day and provide 24-hour coverage, so help is always nearby. Residents can join a full schedule of daily activities, community-sponsored social events, outings, resident-led sessions, movie nights, and music, and with fitness rooms, therapy gyms, arts and crafts spaces, a library, and walking paths outside, there are many places to stay active, connect with others, or enjoy some quiet time in the garden or one of the common areas. The dining room serves meals all day with restaurant-style dining and special diets like diabetic or allergy-friendly options, and the environment feels homelike with private baths, kitchenettes, air conditioning, cable TV, telephones, Wi-Fi, and various community spaces for relaxing or meeting friends, plus they offer beauty services to help residents feel their best. Housekeeping and laundry are taken care of, and transportation services make it easy for residents to go on outings or keep appointments in the community. The facility takes care of daily needs like bathing, dressing, and moving around, and has supervision and a 24-hour call system for safety and quick assistance, which helps if someone needs help at any time. Altercare Hilliard's personalized care includes medication help, memory care for Alzheimer's and dementia, wound care, non-ambulatory support, and long-term and short-term rehab, including physical, occupational, and speech therapy, as well as palliative and respite care. There's a focus on comfort, dignity, and well-being with plenty of open and bright indoor and outdoor spaces, which makes visiting family and friends feel welcome, and there's always a staff member or a resident ready to show newcomers around and answer questions. The facility belongs to the Foundations Health network and runs a Post-acute Center called Altercare of Hilliard Post-acute Center, so residents benefit from coordinated care and unique therapy programs, and there's even a social care platform that shares information and support resources for families and community members, which really helps keep everyone in the loop and involved in their loved one's care and life at Altercare Hilliard.

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