Concord Ridge Health & Rehabilitation

    9901 Johnnycake Ridge Rd, Mentor, OH, 44060
    3.8 · 24 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff, troubling management issues

    I had a mixed experience. The building is clean, the atmosphere pleasant, and many nurses and aides were compassionate, attentive, and went above and beyond - hospice staff made stays easier. However chronic understaffing, poor leadership and lack of accountability meant slow or no responses to buzzers, rude/unprofessional behavior from some staff, and occasional neglectful incidents (dirty linens, unattended patients, even theft reported). The facility is older and undergoing remodeling; food and beds were mediocre. I appreciate the caring caregivers, but I'd be cautious about sending a loved one until management fixes staffing and oversight.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.79 · 24 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.4
    • Meals

      2.5
    • Amenities

      2.5
    • Value

      3.8

    Location

    Map showing location of Concord Ridge Health & Rehabilitation

    About Concord Ridge Health & Rehabilitation

    Concord Ridge Health & Rehabilitation is a nursing home for senior elders that offers skilled nursing care, secured memory care for residents with Alzheimer's and dementia, and a variety of therapy services like physical, speech, and occupational therapy, and the therapy department helps people get moving again, and on-site therapy professionals work with personalized rehabilitation plans using advanced therapy technology. The staff provides care around the clock, every day of the week, and offers personal care services such as bathing, toileting, walking wheelchair assistance, and personal care assistants, and the nurses handle wound care, medication support, and there's a dietician involved as well as a Medicaid Liaison to help with insurance questions. The place has social activities, education programs, health and wellness groups, and offers arts and crafts, and the dining options come with prepared meals in a shared dining room, plus there's a salon and barbershop on-site for grooming and haircuts. There's a game and activities room, an on-site gym, outdoor courtyard and rehabilitation area, fitness center, computer workstations with free Wi-Fi, and property features for safety like sprinkler systems and special handrails, plus guest parking if people come to visit. Residents can get private or semiprivate rooms with housekeeping, maintenance, and safety features, and have either kitchens or kitchenettes, cable TV, and washers and dryers. Concord Ridge accepts long-term care insurance, offers help with dialysis, medication management, and informs residents of Medicaid and Medicare coverage as needed. The nurse turnover rate stands at 76.2% and there are 3.40 total nurse staffing hours per resident per day, with the building holding 119 certified beds. The front office is open from 8 a.m. to 8 p.m. every day, while the facility itself is staffed and running 24/7, and residents can also access hospice care and respite care services. Management is by Foundations Health Solutions, LLC since December 2023, with full ownership traced back to Foundations Health LLC and indirect ownership by Colleran Family Trust Dated 01/01/2018. It's a for-profit facility that follows quality-of-life and care protocols and maintains a Culture of Care for residents and staff.

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