Concord Care Center of Toledo

    3121 Glanzman Rd, Toledo, OH, 43614
    2.3 · 25 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff, but management failures

    I appreciated the direct caregivers - Ms. Melissa and many aides were kind, calm, de-escalated residents, ran engaging activities with snacks, and advocated for us. That said, management and communications were awful: phone lines unanswered or hung up, grievance process refused, and one overworked social worker couldn't help. Care was inconsistent and sometimes unsafe - nurses forgot meds, showed poor attitudes, discharge took all day, and violent patients created fear. Basic operations failed: laundry was down, lost and damaged clothes, and the building needs cleaning and remodeling. I'm grateful for the compassionate staff, but I cannot recommend the facility until staffing, safety, communication, and management are fixed.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.32 · 25 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      2.3
    • Meals

      2.3
    • Amenities

      1.0
    • Value

      2.3

    Location

    Map showing location of Concord Care Center of Toledo

    About Concord Care Center of Toledo

    Concord Care Center of Toledo sits at 3121 Glanzman Road in Toledo, Ohio and has served older adults from Northwest and West Central Ohio as well as Southeast Michigan since 1999, with a skilled nursing facility that's Medicare- and Medicaid-certified and holds 84 beds, including eight private rooms, and you'll find it's got programs for mental health, rehabilitation, respite services, long-term care, and skilled nursing support that focus on both short and long-term needs, and the management team from Strawberry Fields brings a lot of experience in senior healthcare, while Ms. Deb Ifft is the President and main contact. The staff includes professionals like doctors, social workers, and nutritionists, and they offer language support when needed, with English being the main spoken language. The care team helps folks living with dementia using dedicated secure units and tailored plans, and they work closely with both families and volunteers to help everyone feel involved and comfortable, creating a friendly setting that keeps people's dignity and well-being in mind.

    Residents can join a busy calendar of activities-ranging from games and brain teasers to arts, crafts, gardening club, live shows, trips, holiday events, and more-and the center makes sure those living there stay connected through group interaction and activity, with programs lined up each day, and regular grocery runs and outings available. The dining room's got a restaurant-style setup with a professional chef preparing meals that meet dietary needs, and there's room service and guest meals on demand. Personal touches show up in things like cable TV, Wi-Fi, washer and dryer access, several floor plans, a library, outdoor patios, a fitness room, a beauty salon and barber shop, and even a theater room, not to mention weekly laundry service and housekeeping, transportation to appointments, and regular social and religious services with chaplain visits.

    Concord Care Center of Toledo gives special attention to residents with dementia and behavioral challenges, offering safe, brightly-lit, well-planned rooms and common spaces plus secure areas, and programs aim to help folks feel valued, connected, and respected, making sure everyone's care is matched to personal wellness and mental health needs. People get regular visits from on-site physicians for internal medicine, foot care, dental, and vision needs, plus physical, occupational, and speech therapy. They keep meals and snacks available every day, and the team works with each person to make a plan for therapy or daily activities that fits their interests and needs, with support in place for self-care, medications, and wellness. There's family education and support too, so everyone understands how to keep their loved ones safe and healthy, and home safety assessments are available if someone's moving in or back home.

    The building's set up with security, walking paths, a smoking area, staff available around the clock, medication management, and both private and semi-private living options, and patient safety and comfort get top priority. Volunteer programs and community support are strong and help give the place a more personal feel. Concord Care Center of Toledo isn't accepting new patients right now, but you can check back for the next opening. While it isn't BBB accredited, it's had an A+ standing since its file opened in 2002. Families can find a virtual tour online, and the facility's also got a Facebook page for more updates. Services stretch from independent and assisted living help, rehabilitation, and home health, to hospice support, with mental health and behavioral care provided by people who know how to handle changing needs as folks age. Concord Care Center of Toledo works to keep everyone comfortable, active, and as independent as possible, whether someone's there for a short stay or needs longer-term help.

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