Edgewood Manor of Westerville

    140 N State St, Westerville, OH, 43081
    1.9 · 22 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Horrific neglect, mistreatment, fatal outcome

    I had a horrific experience at this for-profit facility. Staff were rude, understaffed and unresponsive-meds were late or given incorrectly, diabetic meals ignored, hygiene neglected (feces left in bed), and my loved one's worsening pain was ignored until it was too late and they died after delayed assessment. Management lied, ignored complaints, and offered no accountability; the place is unsafe, unsanitary, not handicap-friendly, and overpriced. Do not trust this home - I reported it to the Ohio Attorney General.

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    Amenities

    1.86 · 22 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.2
    • Staff

      1.3
    • Meals

      1.2
    • Amenities

      1.0
    • Value

      1.5

    Location

    Map showing location of Edgewood Manor of Westerville

    About Edgewood Manor of Westerville

    Edgewood Manor of Westerville sits at 140 North State Street in Westerville, Ohio, and folks know it as a place that handles many kinds of care like assisted living, memory care, and skilled nursing, and people say the staff here, therapists especially, are friendly and caring. The place gives help with daily life things such as bathing, dressing, meals, and medicine, and memory care is available for people with dementia, where they get special support all day and night along with activities meant to help their minds. The skilled nursing side is always open and ready with medical care, wound help, rehab, and extra nursing support, and people who need high acuity or incontinence care can get what they need here. There's also respite care for families needing a break, and short-term stays when you don't need long-term help.

    Edgewood Manor has 70 beds with about 91% filled most of the time, and both private and semi-private rooms are set up with wheelchair-ready showers and easy access for folks who need them, so getting around isn't hard. The building lets in pets, both cats and dogs, so people don't have to give up their companions, and inside and outside common areas-like an enclosed courtyard-give folks space to relax and visit. There's a beautician for grooming, devotional services, and activities both inside and off the property, and movie days keep things lively. Chefs plan and prepare meals, and the kitchen follows special diets if a doctor orders one, and staff check on residents to see how they're feeling, tracking pain, sores, and their ability to move.

    Edgewood Manor takes safety seriously, making sure the building's sprinklered and wheelchair accessible, and there's always staff on-site in case someone needs quick help. They run policies to prevent mistreatment and watch that privacy's protected, and families and residents can talk together through the councils. The place works with Medicare and Medicaid, and it's a for-profit business, not part of a hospital or big retirement campus.

    Nurses and aides cover 1.62 staff hours per resident, split up between registered nurses, licensed practical nurses, and certified nursing assistants, and residents get vaccinations for flu and pneumonia, though rates for these shots sit at about 61%. Edgewood Manor offers both independent and assisted living along with skilled nursing, but it's not what they call a Continuing Care Retirement Community and doesn't have special focus status.

    Transportation comes either free or sometimes with a cost, depending where someone needs to go. English-speaking staff are always around, and some clinic folks speak other languages too, which helps with communication. There's a physical medicine and rehab clinic, and the community keeps up comprehensive resources for long-term and family care. Though it's won awards for meals, dining, activities, and having very friendly staff, reviews put the score at about 1.8 out of 5 across 21 reviews, so experiences can vary. The facility isn't taking new patients right now, and the office hours aren't listed, so people thinking about Edgewood Manor will want to check for current information.

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