Best Care Health and Rehabilitation

    2159 Dogwood Ridge Rd, Wheelersburg, OH, 45694
    3.1 · 51 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate staff, unorganized and risky

    I had a mixed experience. Many long-tenured nurses, CNAs and therapists were compassionate, skilled, and went above and beyond-therapy and activities were excellent and even helped my husband walk again. However the facility felt unorganized, sometimes unclean and overcrowded, with inconsistent care (missed meds/diet errors, delayed emergency response) and reports of theft and serious neglect. Communication and management ranged from very helpful to unresponsive. Because of those risks and inconsistencies, I cannot fully recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.12 · 51 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.5
    • Meals

      2.0
    • Amenities

      3.7
    • Value

      2.0

    Location

    Map showing location of Best Care Health and Rehabilitation

    About Best Care Health and Rehabilitation

    Best Care Health and Rehabilitation sits at 2159 Dogwood Ridge Road in Wheelersburg, Ohio, and is known as Best Care Nursing & Rehab Center, offering a skilled nursing facility with both short-term and long-term nursing care options, so people come here for help after hospital stays, for intensive medical care, and for support with daily life when needed. The building has 110 certified beds with an average of 69 residents each day, and the team provides specialized services, like memory care for Alzheimer's and dementia, hospice and palliative care, and a full range of skilled nursing and rehabilitation support, including physical, occupational, and speech therapy, all handled by a rehab team focusing on personalized treatment plans. Residents can choose between private or semi-private rooms, which come furnished with private bathrooms, kitchenettes, cable TV, Wi-Fi, air conditioning, and daily newspaper services-some suites even have flat-screen TVs and telephones.

    The staff gives 3.79 nurse hours per resident per day, which is slightly higher than the state average, and the nurses are available for 12 to 16 hours each day, with supervision and a 24-hour call and emergency alert system to make sure residents feel safe, though the nurse turnover rate is just a bit above the state average at 52.1%. Best Care accepts both Medicare and Medicaid, and the staff focuses on supporting residents with daily activities like bathing, dressing, eating, and transfers, including care for those with limited mobility and medication management for complex needs, always overseen by skilled nursing professionals.

    For comfort, the facility offers many extras, with a movie theater, activity room, fitness room, wellness spa and sauna, and a library, while the outdoor areas have walking paths, a community garden, and common spaces for relaxing or taking part in community-sponsored outdoor programs. The dining room serves a range of meals with options for special diets, including those sensitive to allergies and for people with diabetes, and housekeeping and laundry services are included, which helps people focus on recovering or enjoying their days without worry. Transportation is available for appointments or outings, and there's parking for those who need it.

    Residents often find things to do here, with daily schedules for arts and crafts, music, movie nights, and other organized programs, with some activities led by the residents themselves, which can help everyone stay engaged and connected. There are also special programs and organized activities to promote mental well-being.

    The ownership belongs to Medical Rehabilitation Centers, LLC, and Lexington Health Management is affiliated with Best Care, while Brenda Campbell, Mohammad Kalo, and Elizabeth Townsend have managed the place since early 2023. The facility doesn't belong to a Continuing Care Retirement Community, and staff speak English. Best Care's services span short-term rehab, long-term care, post-surgical recovery, complex medical care, post-acute respiratory, cardiac, and orthopedic care, as well as respite stays, all tailored to each person's own recovery or care needs.

    Best Care does have a record of inspection deficiencies, with 40 cited over time, including 11 listed in the October 2024 report, such as one infection-related concern, a pharmacy service deficiency about drug storage and labeling (F0761), and a resident rights deficiency on participation in resident or family groups (F0565), so families may want to review these inspections for clarity. Residents get supplied with unopened supplies and private or semi-private living spaces, and the team says they're dedicated to a nurturing and warm environment where they try to adapt care to individual needs, focusing on recovery, comfort, and personalized support, though like all facilities, there are things to keep an eye on and improvements to make. Currently, Best Care isn't accepting new residents but will provide information on next availability if asked.

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