Pacific Living Centers of Grants Pass at Heidi

    2144 NW Heidi Ln, Grants Pass, OR, 97526
    2.8 · 13 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    1.0

    Dirty understaffed unsafe poor communication

    I placed my mom at PLC Heidi Lane and, despite a nice building and good social layout, the overall experience was disappointing. Rooms and bathrooms were often not cleaned, supplies (toilet paper, soap) weren't replaced, laundry was lost, and I found soiled clothes and urine on the bathroom counter. Communication and staffing were poor-unclear extra charges, high turnover, minimal assistance, PPE non-compliance, night caregiver sleeping, and management told me to call corporate. Activities and meals were inadequate, dietary/medication issues led to a hospital visit, and safety concerns left me feeling the residents were neglected. A different facility later improved things, so I would not recommend PLC Heidi Lane.

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    Amenities

    2.77 · 13 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.5
    • Staff

      1.4
    • Meals

      2.0
    • Amenities

      1.7
    • Value

      1.3

    Location

    Map showing location of Pacific Living Centers of Grants Pass at Heidi

    About Pacific Living Centers of Grants Pass at Heidi

    Pacific Living Centers of Grants Pass at Heidi sits in a quiet neighborhood at 2144 NW Heidi Ln, right in Josephine County. The place feels like a home, not a hospital, and it's got these nice outdoor areas and welcoming spots where residents can visit, sit, and enjoy a bit of sun or just time together. This facility is a Residential Care Facility, and it's designed mainly for seniors who need memory care, with 15 beds in total, all set up as boutique memory care beds for people living with Alzheimer's or other forms of dementia. There's a specially trained team here who know how to help folks with memory loss, using programs and activities meant to keep minds active and spirits up, and there's 24-hour support so someone's always around if needed. People who live here get help with daily things like meals, cleaning, bathing, and taking the right medicine, plus there's always staff ready for support, day or night, which is important for peace of mind. The place has joined Pacific Living Centers since June 2023 and has made it a focus to help residents stay as independent as they can and keep their dignity, even when their needs get more complicated. As a CCRC, this single community offers many kinds of care, including independent living, assisted living, skilled nursing care, adult day services, hospice, respite care for short stays, and help at home if that's needed instead, so a person can stay in the same community even if their needs change over time. Residents can join social activities, move about outside in the fresh air, and spend time in common rooms designed to feel warm and familiar. The staff builds care plans around each person's needs, creating a space where residents feel known and comfortable. There's always grief and challenge in memory care, but the team here works to ease the burden in small ways, with a gentle touch and quiet routines to help everyone feel more at home. The community is open Monday through Friday from 9:00 a.m. to 5:00 p.m. and provides a calm, steady environment for seniors looking for different levels of support, all aimed at keeping life as full as possible.

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