Elmcroft

    498 Lisbon Rd, Arlington Heights, PA, 16115
    3.6 · 40 reviews
    • Independent living
    • Assisted living
    AnonymousCurrent/former resident
    3.0

    Caring staff, inconsistent care, pricey

    I chose this facility for its affordability, homey country setting, clean updated rooms, pleasant patio/pond and lots of activities - and many staff were genuinely welcoming, hands-on and compassionate. Unfortunately care is inconsistent: attentive nurses and aides sit alongside understaffing, staff who are hard to find, and occasional rude or unprofessional encounters. Communication and management are poor - medication and hospital changes weren't always reported, video calls were disrupted, and corporate raised costs without warning so fees now exceed income. There were also bathroom/cleanliness issues at times (urine smell) and a few medication mix-ups. In short: lots of caring people and good programming, but inconsistent care, bad communication, and surprise price hikes mean I can't fully recommend it.

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    Amenities

    3.63 · 40 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      3.6
    • Meals

      3.4
    • Amenities

      3.3
    • Value

      3.6

    Location

    Map showing location of Elmcroft

    About Elmcroft

    Elmcroft of South Beaver, located at 498 Lisbon Rd, Darlington, PA 16115, offered both independent and assisted living in a comfortable setting with a nurturing environment, sitting on 11 acres with a 2-acre pond and a fountain, and had a back deck and some rooms that overlooked the lake, which many residents enjoyed for fresh air and quiet. The community had a focus on helping residents stay independent while supporting those who needed extra help with daily activities like bathing, dressing, grooming, or even getting into and out of the shower, and it had staff on duty 24 hours a day as well as a licensed Healthcare Director always available for emergencies or questions. Residents could choose from studio, one-bedroom, two-bedroom, and semi-private rooms-some even with views of the pond-and rooms came set up with emergency call systems and telephone hook-ups for safety and easy access.

    This community had on-site meal service, with three homemade dishes served daily, and they could handle special diet requests like low-salt or diabetic meals if needed, and people could get snacks and drinks throughout the day as well. Housekeeping, laundry, and linen service were part of the package, and maintenance staff kept things working and clean. Elmcroft offered regular activities like movie and music nights, craft classes, fitness and wellness programs, readings in the library, board games, and animal visits, and also had scheduled trips for shopping, outings, or visits to doctor offices or faith-based gatherings, since a community van was available for transportation. The property gave space for social and recreational gatherings in its lounge, reading room, private dining room, spacious indoor and outdoor areas, and there were even a hot tub, steam room, and salons onsite.

    Assistance was on hand for medication management, incontinence care, diabetic care including insulin injections and sliding scale therapy, as well as hospice and respite services for those needing short-term care. The community worked with outside therapists and nurses-people like podiatrists, speech, occupational, and physical therapists came in as needed. Special support existed for residents with memory challenges, such as Alzheimer's or other dementia, in a secured area to help prevent wandering, and the staff arranged dedicated memory care activities and therapies designed for those needs. There were also supervised exercise plans, spiritual activities, and events tailored to help folks maintain a good quality of life.

    Elmcroft provided help with transportation, escorting residents to appointments, and postal services, and allowed for outdoor smoking in certain areas if residents wanted. The location allowed for plenty of walking or just enjoying the landscaped grounds, and rooms were built with accessibility in mind, such as wheelchair-accessible showers and common indoor spaces for socializing. The activities room had a glass ceiling, which let in lots of light, and there was a big skylight room for relaxing or group gatherings. The fees for care varied-$90 per month for low care needs, $180 for medium care, and $270 for high care needs, with a community fee of $1,000 and short-term respite stays costing $75 per day. The staff was trained to handle non-ambulatory transfers, such as helping with mobility needs requiring one or two people, and offered 24-hour "awake" supervision for those that needed close monitoring at night. The property allowed for a comfortable range of living situations, whether someone wanted independence, short-term respite, or more daily help, and the staff aimed to adjust care based on each individual's unique needs, but the community is now listed as permanently closed. The web address for the former facility is https://www.elmcroftal.com.

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