Avalon Springs Care Center

    745 Greenville Rd, Mercer, PA, 16137
    3.9 · 38 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate staff but serious lapses

    I had a mixed experience. The facility is clean, welcoming and many nurses and aides were loving, attentive and went above and beyond-great rehab, fun activities and compassionate end-of-life care-but I also witnessed understaffing, poor management response, billing confusion and inconsistent care. My wife Nancy experienced mistreatment (including rude/racist behavior), there were hygiene and diet lapses and a fall/bed-sore issue, so I'd praise the excellent staff but caution families to watch for serious lapses.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.95 · 38 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      4.0
    • Meals

      2.7
    • Amenities

      3.7
    • Value

      1.0

    Location

    Map showing location of Avalon Springs Care Center

    About Avalon Springs Care Center

    Avalon Springs Care Center sits on a big 40-acre country club-like campus at 745 Greenville Road in Mercer, PA, where you'll notice open space, outdoor courtyards, and elegant public areas that help residents feel comfortable and engaged. The community focuses on helping residents keep their independence and well-being, offering assisted living, skilled nursing care, Alzheimer's care, and memory care services, so people with many different needs can find care here. Nurse supervisors watch over residents all day and night, which means there's always help if someone needs it, and the team includes certified nurse practitioners, registered nurses, and hospitality aides who try to make residents comfortable and safe.

    There are several kinds of therapy here, like physical therapy, occupational therapy, and restorative nursing, and these support folks who need rehabilitation after surgery, injury, or illness, as well as those who need help with daily living. The post-acute care unit and skilled rehabilitation programs are set up for short-term or long-term recovery, and those planning to stay longer can settle into studio rooms, some of which are private when available. Staff speak English, along with some other languages, and the community averages about 52 residents a day, which means it doesn't always feel crowded.

    Residents can enjoy activities every week in the community rooms, take part in recreational groups, or participate in the active volunteer program. Many folks appreciate things like the beauty salon, haircuts, manicures, outdoor patios, library, pet therapy, entertainment, free WiFi, and complimentary transportation for getting around. Avalon Springs offers both long-term care and post-surgical rehab options, and also has a dedicated team for medication management to make sure everyone's routine is safe.

    Avalon Springs is managed by Upmc Senior Communities Inc, with day-to-day operations overseen by managers who've been on the job since 2017 and 2022. The place holds a 4-star rating from the Centers for Medicare & Medicaid Services, which shows strong points in several areas, and with an average community rating of 8 out of 10, it stands as the second highest rated community in Mercer. Nursing staff put in an average of 4.76 hours per resident per day, which is more than the statewide average, though it's worth noting the nurse turnover rate is high at 58.8%. The center has room for up to 100 residents. There have been some inspection citations, including ones for pharmacy service deficiencies involving drug labeling and storage, as well as infection control concerns about the prevention and control program, risks that had a chance to cause more than minimal harm.

    Avalon Springs Care Center tries to prioritize comfort, safety, and dignity, offering personalized tours to families who want to see how the place fits their loved one's needs, while following a pandemic emergency plan to keep residents safe. The care team works to support everyone's independence while providing the support needed, whether you want to spend your days enjoying the campus or need more advanced nursing care.

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