Avalon Care Center

    3410 W Pittsburg Rd, New Castle, PA, 16101
    3.1 · 23 reviews
    • Independent living
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Compassionate staff, mostly terrible care

    I had a mixed but mostly terrible experience. The therapy team, many nurses, CNAs and aides were compassionate, hardworking and often went above and beyond - they made some of my family's time there tolerable. However the facility was shorthanded, unresponsive at times (especially weekends/younger staff), delayed pain meds, provided poor pain control, and had maintenance failures (heat outage in freezing weather, frozen pipes, cold food) and shared bathrooms with limited access. I also witnessed unsafe care and neglect: an LPN refused treatment, an RN supervisor lied, my relative was left in the lobby and suffered facial injuries and broken dentures, and staff sometimes dismissed questions or breached privacy. Overall I cannot recommend this place despite pockets of kindness.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.13 · 23 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      2.9
    • Meals

      1.0
    • Amenities

      2.0
    • Value

      1.0

    Location

    Map showing location of Avalon Care Center

    About Avalon Care Center

    Avalon Care Center sits at 3410 W Pittsburg Rd, New Castle, PA, and runs all day and night, every day, which is good if someone needs help at any hour, and they take care of different needs, with long-term and short-term care, memory care, an adult day center, home healthcare, and even caregiving services for folks who don't need to stay overnight, while their nursing home, Avalon Place, provides both skilled nursing and physician services, and the staff, including registered nurses, licensed practical nurses, and certified nursing assistants, try to help residents with medical, psychological, and social needs, and make sure plans fit what each person requires, and you'll find both private and semi-private rooms, pretty common areas, and things like an in-house beauty salon, cable TV in rooms, WiFi everywhere in the building, and three meals a day, with visiting hours open all the time, so families can come by whenever they want, and they also hold social and entertainment activities to keep spirits up and make friends, and there's transportation and on-site rehab for those coming in for the Adult Day Center too, with meals and activities so folks have a safe place to spend the day. Avalon Care Center supports an average of 73 residents daily, with 84 certified beds, focusing on keeping everyone as independent as possible, helped by a dedicated and kind team that aims to treat each person with dignity, and the staff speak English. They do their best to offer skilled nursing, rehabilitation, and memory support, as well as programs focused on recovery and daily living, and folks get access to personalized care, therapy, and outpatient rehab as needed, in both New York and Pennsylvania locations. They're owned by Ava Holdco LLC, with indirect interests from Emsir LLC, Kja Upmc4 LLC, Aryeh Grinspan, Eli Korn, and Gedaliah Wielgus, and they're affiliated with Wecare Centers. Avalon Care Center has amenities for comfort and wellness, but inspection reports have shown they've had problems in the past, like failing to quickly tell residents, doctors, or family about incidents, and not always having enough nursing staff or a licensed nurse in charge of each shift, and their nurse turnover rate is high, at 100%, with nurse staffing hours marked at 3.37 per resident per day, so while the care team tries to provide compassionate and professional support-focused on each person's comfort and dignity-families might want to ask about staffing and communication, just to feel sure about their loved one's needs being met.

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