Haven Convalescent Home

    725 Paul St, New Castle, PA, 16101
    3.5 · 13 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Spotless care marred by management

    I had mixed experience: the facility is spotless, with nice grounds, outdoor visiting, holiday touches, flexible meals, and many compassionate caregivers who provided excellent hygiene and family-like care. However, management was often unprofessional and rude, many good staff were fired, it felt short-staffed, and I witnessed staff arguing in front of residents and a nurse nodding off with no action taken - that made my stay feel like a nightmare despite the caring workers.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.46 · 13 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      2.4
    • Meals

      4.0
    • Amenities

      4.0
    • Value

      3.5

    Location

    Map showing location of Haven Convalescent Home

    About Haven Convalescent Home

    Haven Convalescent Home sits in New Castle, Pennsylvania, and has been owned by the Tanner family since 1958, which makes it the only family-owned and operated nursing facility around that area, and it seems people know it for a steady way of doing things year after year, but you won't find any online reviews posted just yet. This facility runs with a for-profit approach and holds 91 certified beds, where most days you'll find about 88 residents staying, and you'll see people in private, semi-private, or even four-bed rooms, depending on what kind of setup suits them. Haven provides both short-term and long-term stays for older adults who need 24-hour nursing and personal care, and the team includes registered nurses, licensed practical nurses, certified nursing assistants, and a licensed dietitian, so they've got most angles covered health-wise. Staff members spend about 3.39 nurse hours per resident per day, but nurse turnover has reached 45.6% lately, which is something people might want to keep in mind. The home is licensed by the state and certified for both Medicare and Medicaid coverage.

    People will notice that the facility aims to treat residents and their families like part of their own family, and they focus their services on convalescent and recovery care, with nursing care, assisted living, therapy offerings, and restorative programs meant to help folks regain independence and maintain mental and physical well-being. They've got recreational activities on the schedule and meal services, and there's a steady routine, which is typical for places like this. According to the latest state findings, Haven Convalescent Home has a five-star rating from the Pennsylvania Department of Health for the last two years, and it's managed to avoid fines or payment suspensions over the past three years. When an inspection happened, the main issue found was one infection control deficiency (marked as F0880) because the facility hadn't fully put in place an infection prevention and control program as expected, and this is the only deficiency currently on record. The ownership group behind Haven includes Dominick Grant, Charles Tanner, Elaine Tanner, Mark Tanner, and Rachel Tanner. All care is monitored by the Centers for Medicare and Medicaid Services, and the average level of care here, by case mix index, runs above what the state usually sees. Haven offers many of the usual amenities you'd expect from a skilled nursing and convalescent home, though specifics aren't listed, and people looking for therapy or social activities should find these services on-site as part of their stay.

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