Quality Life Services - New Castle

    520 Friendship St #4596, New Castle, PA, 16101
    3.0 · 36 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Understaffed neglect, inconsistent leadership, unsafe

    I experienced wildly mixed care: some nurses, aides and therapists (Laura, Evelyn and others) were compassionate, competent and helped residents improve, but overall staffing and management are unreliable. The place is understaffed and disorganized - delayed follow-ups, ignored call lights, missed care, two stage-4 bedsores, and poor COVID handling with many infected residents. Facility issues are real: old semi-private rooms, loud roommates, limited outlets, repetitive meals, smells and cleanliness problems at times. Communication with families was often terrible and expensive for the level of safety and oversight. Because of the neglect and inconsistent leadership, I would not recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.97 · 36 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.1
    • Meals

      2.7
    • Amenities

      2.0
    • Value

      1.0

    Location

    Map showing location of Quality Life Services - New Castle

    About Quality Life Services - New Castle

    Quality Life Services - New Castle sits over on Friendship Street in South New Castle and works as a nursing home that's part of a bigger organization focused on senior care, and inside you'll find quite a few different care options, like assisted living, memory care, and nursing home services, so folks with different needs are matched with different support levels using names like "Most Independence," "Very Little Assistance," "Maximum Assistance," and "Memory Care." The place aims to help seniors keep as much independence as they can, but when someone needs a lot of help or round-the-clock supervision, staff can step in, take care of medication management, or give a hand with daily activities, and for those with memory troubles, there are special programs and secured spaces meant to keep them safe and engaged. The facility has plenty of features meant for comfort and ease, like rooms and spaces arranged to suit older folks, and there are caregiving and long-term care services for those who might stay for longer periods or need more expert advice on insurance or family caregiving. Quality Life Services - New Castle gets an average rating of 3.0 from 14 reviews, and while every place has its strengths and areas to improve, this one does put focus on offering choices and safe care for people at different stages or with memory challenges, so seniors and their families can figure out what level of help is right for them and feel supported throughout the process.

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