Aiken Rehabilitation and Care Center

    3525 Augusta Aiken Rd, Aiken, SC, 29801
    3.5 · 72 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Warm staff, inconsistent care, unsafe

    I had a deeply mixed experience at Pepper Hill. On the plus side many caregivers were warm and skilled - Mary Kelly, Jimmy, Kristen and several therapists stood out - activities were lively, therapy often helped residents return home, and when things ran well the food and atmosphere were pleasant. But care was wildly inconsistent: staff responsiveness was poor at times, phones/communication were lacking, meals were late or wrong, and staffing shortages showed. I also saw serious safety and hygiene problems - dirty rooms, odors, urine-stained clothing, missed checks, oxygen left unsecured, and even falls - and heard allegations prompting a DHEC complaint. I can't recommend it without confirming specific staff, cleanliness and safety improvements first.

    Pricing

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    Amenities

    3.47 · 72 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.6
    • Meals

      2.4
    • Amenities

      3.3
    • Value

      2.8

    Location

    Map showing location of Aiken Rehabilitation and Care Center

    About Aiken Rehabilitation and Care Center

    Aiken Rehabilitation and Care Center, sometimes called Aiken Health & Rehab, sits at 3525 Augusta Road in Aiken, South Carolina, and you'll see it's got a lot of different care options all in one place, including Oaks at Aiken and Silver Bluff Grove Senior Living, so residents can age in place and move to different levels of care if they need to, and even though there's a waitlist for long-term care, there are still short-term respite stays with semi-private rooms at $270 a day and private rooms at $295 a day, and they've fixed up the building pretty recently, so things look modern and clean, though the dining room's a bit on the small side from what folks say. The center has a main dining room where you get restaurant-style meals, and folks really like the freshly baked items like macaroons that show up daily, and if you want a quieter spot there's a Solarium in each unit where you can have a snack or join in on an activity, and they've always got plenty of community events and activities going on, which residents and families can join, even inviting people over for things like Thanksgiving dinner.

    Residents can get their COVID, flu, and pneumonia shots and there's support for families and equipment needs from a licensed medical social worker. The care team includes RNs, LPNs, CNAs, a licensed medical doctor, and a nurse practitioner, with skilled nursing help around for 12 to 16 hours a day and a 24-hour call system ready for emergencies, and there's a wander guard system in place to alert staff if someone leaves by accident. Aiken Health & Rehab can handle medication management, bathing, dressing, therapy after illness or surgery, IV therapy, wound care, and help with transfers, and if someone can't walk, there's specialized non-ambulatory care too, plus advanced rehab equipment in the state-of-the-art gym, and therapy like physical, occupational, and speech therapy, even with things like Diathermy, E-Stim, and ultrasound tools. They serve all kinds of diets including options for allergies and diabetes, and there are home-like spaces with private bathrooms, kitchenettes, cable TV, phones, air conditioning, Wi-Fi, and community spaces like a garden, fitness room, movie theater, and walking paths, not to mention fresh air with outdoor programs and a place to visit with vaccinated pets.

    The building's clean and well-kept, there are furnished rooms, laundry, housekeeping, and even concierge services, with help always at hand for activities of daily living and medical needs, as well as support for home health or hospice when someone leaves. The center accepts Medicare and Medicaid and has a total of 125 beds, though only 16 are certified for certain types of care now, but people say the staff's really attentive and the place feels calm and safe, with ongoing activities, a friendly community, a family council, and transportation to get to medical appointments. Memory care is available through Aiken Memory Care, and they've got programs for Alzheimer's and dementia, along with palliative and hospice services if needed, and there are special dietary programs and a professional chef. Membership benefits and a finder tool are available for folks looking for care, and visitors can take a virtual tour or arrange to see the place in person. The administrator, Wanda Fowler, leads a team known for their kindness and focus on each person's needs, and many speak well of the friendly, skilled staff who work hard to make people feel welcome and looked after every day.

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