Chandler Place Assisted Living and Memory Care

    1800 India Hook Road, Rock Hill, SC, 29732
    3.7 · 65 reviews
    • Assisted living
    • Memory care
    AnonymousCurrent/former resident
    2.0

    Pleasant facility but problematic administration

    I found the facility clean, well-located, with nice rooms, good food, varied activities and many genuinely caring, friendly staff. My experience was soured by poor communication and administration-billing errors, a non-refundable ~$3,000 community/service fee and surprise extra charges. I also saw/heard about understaffing and troubling care lapses in higher-need areas (small memory-care rooms, missed meds, hygiene/safety incidents). In short: pleasant place and staff at times, but weigh the cost and reported clinical/administrative problems very carefully.

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    Amenities

    3.68 · 65 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.5
    • Meals

      3.6
    • Amenities

      3.2
    • Value

      2.6

    Location

    Map showing location of Chandler Place Assisted Living and Memory Care

    About Chandler Place Assisted Living and Memory Care

    Chandler Place Assisted Living and Memory Care in Rock Hill, South Carolina offers a calm place for seniors who want a balance of independence and support, and you'll find that the staff really tries to keep folks comfortable and safe with care that adjusts as needs change, so if someone needs help with daily tasks like bathing or taking medicine, there's always someone ready. The community runs the Pathways to Discovery program for memory care, which helps residents living with Alzheimer's or dementia through specialized attention, safety systems, and activities meant to keep the mind active, and you can see that caregivers here know how to handle difficult behavior and wandering, since the memory care is in a special secured building made for this purpose. Residents choose from different housing like private studios, suites, or two-bedroom apartments, and the rooms all have big windows, full bathrooms that are easy for wheelchairs, and emergency response systems, which helps give everyone some peace of mind.

    You'll see a lot of friendly faces and pets, because Chandler Place is pet-friendly and encourages bringing well-loved dogs or cats, and the schedule is packed each week with activities from gardening, arts and crafts, Wii bowling, cooking classes, to outings around town, while wellness programs, card clubs, and devotional services help folks stay connected and engaged. Three meals a day are served in a dining room, all put together by dietitians, and there's a cafe, a bistro, a beauty salon, social rooms with fireplaces, and even a piano-which gives the place a homelike feeling. For those who enjoy the outdoors, there are walking trails, shaded patios, and enclosed courtyards, so people can get fresh air without worry.

    Trained staff are on hand at all hours, and you'll notice that there's always maintenance nearby to fix any problems in the rooms or shared spaces, making sure things stay tidy and safe, and weekly housekeeping and laundry are included, so daily chores aren't a problem. The community gives rides for doctor, dental, and therapy visits and offers resident parking and wheelchair-accessible showers, and for anyone needing more help, Chandler Place can use mechanical lifts and provide one- or two-person assisted transfers. Memory care is clearly a strong focus, and staff know how to help people through the stages of memory loss while treating everyone with patience and kindness.

    The grounds are well-kept with plenty of places for social and quiet time, and residents can join in spiritual services or enjoy programs set up to support physical, social, emotional, intellectual, purposeful, and spiritual health. With options like assisted living, memory care, respite, and hospice care, along with the chance for aging in place, Chandler Place makes an effort to fit different needs as people's lives change, letting them stay a part of the community with the support they want and need. The fact that the facility's family-owned and operates under Navion Senior Solutions shows some commitment to long-term quality and respect for the residents. Amenities like free Wi-Fi, cable, utilities, and full-time social directors mean there's something for nearly everyone, with enough flexibility to allow for both privacy and social connection, and everything's made to keep things simple, safe, and pleasant for seniors and their families.

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