Durham-Hensley Health & Rehab

    55 Nursing Home Rd, Chuckey, TN, 37641
    3.9 · 27 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Clean, caring staff but unsafe

    I'm torn: the privately owned, 70-year facility is clean, homey, and many staff are caring, attentive and great with rehab and meals - my family appreciated the friendly, long-standing staff and occasional successful transitions home. However, I witnessed dangerous lapses (very low staffing, ignored family concerns, rude/unresponsive nurses, safety incidents including falls and oxygen issues, med/consent problems, and questionable billing/discharge practices), so I can't fully recommend it without clear assurances on staffing, safety, and honest billing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.93 · 27 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.7
    • Meals

      4.0
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of Durham-Hensley Health & Rehab

    About Durham-Hensley Health & Rehab

    Durham-Hensley Health & Rehab sits at 55 Nursing Home Rd in Greeneville, TN, though folks sometimes call it Durham-Hensley Nursing Home, and it's been family owned and operated since 1951, which seems to matter to a lot of people around here, and you can sense the family feeling walking through the halls. The place runs as a skilled nursing and rehabilitation facility, offering both 24-hour nursing care and therapy services for folks who need long-term care or have medical, physical, or mental health needs that call for round-the-clock supervision. They use an inter-disciplinary team, so you'll see the Administrator, Director of Nursing, and Assistant Director of Nursing right there along with the clinical staff, including a wound care RN who goes the extra mile for the residents. Certified Nursing Assistants are here too, and there's even CNA training programs on site.

    This facility puts effort into keeping people comfortable and treating folks with kindness, dignity, and respect, aiming to help everyone keep their sense of independence, identity, and freedom as much as possible, even when support is needed. The environment feels friendly, with attention given to residents' physical, emotional, and spiritual health, and the staff truly tries to listen and give care with compassion. There's some therapy equipment available, which helps with the rehab services and outpatient therapy. You get individualized care plans here, and the staff does its best to understand what each person believes will help them feel at home. Management encourages teamwork among staff and there's a climate of trust and safety for both residents and workers. They've picked up the Gold Seal from the Joint Commission, so they've met strict standards for their care.

    Visitors can take facility tours ahead of time to see the building, meet staff, and talk to residents, which helps people decide if it's the right fit. Durham-Hensley Health & Rehab stays involved in community and long-term care events, serving Northeast Tennessee for generations, and its commitment to caring for elders shows in the daily work, even if reviews vary, with a 3.2 average based on 11 people.

    People often ask...

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