Life Care Centers of America

    3570 Keith St NW, Cleveland, TN, 37312
    2.5 · 8 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    1.0

    Warm staff, negligent discharge, death

    I appreciated the warm, attentive staff, consistent leadership and genuine compassion in the community. But a rude receptionist and a major problem ignored - I was told she didn't need skilled care and was discharged after surgery; she died three weeks later - make this my worst experience.

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    Amenities

    2.50 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      3.7
    • Meals

      2.5
    • Amenities

      2.5
    • Value

      2.5

    Location

    Map showing location of Life Care Centers of America

    About Life Care Centers of America

    Life Care Centers of America, sometimes called LCCAR, is a large, privately owned company that's been around since 1970 when Forrest Preston started it after opening the Garden Terrace Convalescent Center, and over the years, it's grown to be the third largest elderly care provider in the U.S., with more than 260 places across 28 states and thousands of beds for seniors who need help with daily life or medical care, and their main office sits in Cleveland, Tennessee, right on Keith Street at the Campbell Center, with a staff of over 38,000 people who work in different skilled nursing, rehabilitation, Alzheimer's, assisted living, and independent living centers. These facilities are designed so residents can get care for short-term rehab after surgery, long-term nursing, post-acute care, or help with conditions like Alzheimer's and dementia, and they have 24-hour skilled nursing care, on-site physicians, and even gyms for therapy services like inpatient and outpatient rehabilitation, which sometimes use high-tech equipment like the AquaCiser underwater treadmill, plus many places also offer wound care, nutritional support, medication management, and have programs focused on specialized therapy or memory care, trying to provide personalized care plans for each resident or patient. The company's facilities are known for a focus on safety and infection control, which has been pretty important since Life Care Centers of America had some of the first COVID-19 outbreaks in the country, leading to strict protocols like confining residents to their rooms and ongoing efforts to get testing kits and medical personnel during health emergencies, and while they've faced some legal trouble in the past related to Medicare billing and occasional fines for outbreak response issues, they keep reporting every year and have a strong record of corporate compliance, with licenses in states like Tennessee, where their number is 0000015 and stays current till at least spring 2026. There's a corporate team led by Forrest Preston as CEO and Chairman, backed by business managers and a healthcare-focused executive team with people like Todd Fletcher, Steve Ziegler, and others who help run the company, and their staff includes doctors in psychiatry, psychoanalysis, and internal medicine who see patients right in their facilities, which have well-maintained buildings and amenities designed for elderly care. Life Care Centers of America works with a system they call "Whatever It Takes And Then Some" to reward good work and encourage ideas or suggestions from staff, hoping to keep morale up and improve service, and they try to have a place for associates to grow careers with opportunities to learn or move up in the company, while longtime employees are offered recognition for their service. They hold an A+ rating from the Better Business Bureau and offer long-term insurance options, adult family homes, and care types ranging from home care to more intensive nursing home care, with locations spread out from regional offices in places like Massachusetts, Indiana, Colorado, Arizona, and Washington, all working under Judeo-Christian ethics in dealing with residents and coworkers, which they say is important for how everyone's treated each day. There's a steady effort to keep up quality and safety through risk management and ongoing quality improvement, and Life Care Centers of America's goal is to fit in with community healthcare by offering a full range of services, whether someone needs post-surgery rehab, help managing chronic illness, or a place to call home as they age, and although they've had their share of challenges like outbreaks or legal claims, they keep operating large numbers of centers and employ tens of thousands of people focused on elderly care and rehabilitation.

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