Agape - A Waters Community

    505 N Roan St, Johnson City, TN, 37601
    3.8 · 30 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Compassionate staff but overall neglect

    I wanted to love this place - the nurses were often compassionate, caring, and went above and beyond, and the building and amenities can be nice - but my overall experience was terrible. Kitchen and admin ignored allergies so residents were sometimes not fed, basic needs (bathing, buzzer response) were neglected, and I smelled human waste and saw dirty floors, AC units and bathrooms. Communication, billing, and management were unresponsive, staffing seemed inadequate, and care was inconsistent despite some wonderful staff. I can't recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.77 · 30 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      3.3
    • Meals

      1.0
    • Amenities

      2.8
    • Value

      1.0

    Location

    Map showing location of Agape - A Waters Community

    About Agape - A Waters Community

    Agape - A Waters Community, also called Agape Nursing & Rehabilitation Center, sits at 505 North Roan Street in Johnson City, TN, and has been around since 1959, connected with the Holston Conference of the United Methodist Church, which shows a long history in the area as a nonprofit community focused on retirement and long-term care. Residents find several levels of care here including independent living, assisted living, skilled nursing, and short-term or long-term rehabilitation services, which can really help when needs change over time, and there's even an accredited rehabilitation facility onsite recognized by the Commission on Accreditation of Rehabilitation Facilities.

    People here get support with daily activities through staff who help with bathing, dressing, transfers, and medication management, plus there are nurses available for 12 to 16 hours daily, and a 24-hour call system for emergencies, which gives another layer of safety. The nursing staff handles wound care, podiatry, occupational therapy, medication support, and there are detailed care plans based on initial assessments, so residents get medical and personal care that fits their own needs, and family members can talk through care or ask about billing and long-term care insurance, including help figuring out Medicare and Medicaid coverage. There's also an admission service that works around the clock.

    Agape offers plenty of activities and wellness programs, so people can join scheduled daily events, arts and crafts, education programs, movie nights, music sessions, and exercise in the fitness center or join outdoor programs, or just spend time in communal areas like the activities room, library, arts room, game room, or movie theater, and the staff offers some resident-run events too, which means seniors can help shape their own schedules and social life. Folks here enjoy restaurant-style dining in a big community dining room, with allergy-friendly choices and meals suited for people with diabetes, plus housekeeping, laundry, and personal care assistants all help make daily life easier.

    Rooms have kitchenettes or kitchens, washers and dryers, cable TV, private bathrooms, and air conditioning, while Wi-Fi lets residents stay connected, and there are safety features like sprinkler systems, smoke alarms, and handicap-accessible spaces in both rooms and common areas. People have access to guest parking, transportation, a salon/barbershop, business rooms, spa/wellness rooms, and walking paths, so visitors find it easy to stop by. Agape offers religious and chaplain services, which some families find important, and residents can always find staff support because the property has 24-hour supervision and security.

    Agape Nursing & Rehabilitation Center trains certified nursing assistants (CNAs), keeps licensing and inspection records available for review, and explains the different types of care offered, so families know the differences between assisted living, skilled nursing, and independent living. The staff encourages discussions with doctors so everyone understands a resident's exact needs, and care plans change when necessary. They accept private pay, Medicare, Medicaid, most major HMO coverage, and long-term insurance.

    Agape - A Waters Community shows a 3.3 review rating from several families, and the facility isn't currently accepting new patients. All tours, including virtual visits, are available and it helps to call ahead to ask about wait lists, move-in procedures, or to set up a consultation. Agape's mission focuses on quality care, healthy communication, and a supportive environment for both residents and their families, with a staff managed daily by Strawberry Fields principals and part of a larger group of healthcare communities in the region.

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