Beverly Park Place Health and Rehab - a Hillcrest Healthcare community

    5321 Beverly Park Circle, Knoxville, TN, 37918
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring Staff, Persistent Systemic Failures

    I had deeply mixed experiences. Many nurses, CNAs, therapists and social workers were caring, attentive and went above and beyond-rehab and wound care were often excellent, rooms and common areas could be clean, and some staff truly treated residents like family. However, chronic understaffing, poor communication from management, missed or late meds and treatments, hygiene and dietary problems, safety incidents (falls, wounds, missed monitoring) and at least one failure to notify/honor hospice were serious and, in some cases, harmful. If you consider this place, rely on frequent oversight, clear care plans and direct communication-the staff can be wonderful, but systemic failures are real.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.28 · 122 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.5
    • Meals

      2.3
    • Amenities

      2.8
    • Value

      1.8

    Location

    Map showing location of Beverly Park Place Health and Rehab - a Hillcrest Healthcare community

    About Beverly Park Place Health and Rehab - a Hillcrest Healthcare community

    Beverly Park Place Health and Rehab, a Hillcrest Healthcare community, is the largest of Hillcrest's three locations, with 271 beds, and it offers skilled nursing, rehabilitation services, and care for people with Alzheimer's and dementia, so folks who need help with memory issues have support right on the same campus as people coming in for rehab or nursing care, and the staff focuses on providing meaningful and compassionate care every day. The team here is highly trained and works in a supportive environment, treating residents with dignity and respect, trying to celebrate each person's life no matter their needs or background, and you'll find services that can be tailored to what each resident needs, from short-term rehab to extended care. People who live here get 24-hour nursing care with registered nurses on site, as well as help with things like medication management, pain control, diabetic care and education, catheter care, and more advanced medical therapies like IV treatment, respiratory care with things like oxygen and CPAP, and special cardiac care that includes Holter monitoring and assistance with devices like PICC lines and life vests for heart concerns.

    There's a dedicated wound care team, as well as support for people with tracheostomies, ports, or special drains, and residents who need rehabilitation can get physical, occupational, or speech therapy, including outpatient rehab if they're coming from the community and therapies that help people do daily tasks like dressing or eating again, and support is also available for issues like aphasia, stroke recovery, or swallowing difficulties. Staff include registered dietitians who make sure meals are nutritious and appealing, and everyone gets access to dental, vision, and podiatry services when needed. For folks who like activities, the community arranges indoor and outdoor groups, special lectures, and even pet therapy, recreation therapy, and volunteer visits to keep people active and connected, and there's a point-of-service dining option plus beauty and barber services for convenience. The setting has a quiet country feel even though it's close to Knoxville, and lab and diagnostic services are done right onsite to avoid unnecessary trips out.

    Families will find different care levels, like Alzheimer's and dementia care, respite stays, and hospice support, and the team helps with everything from bathing to managing medical equipment or giving emotional support. The community has been recognized on Newsweek's Best Nursing Homes 2023 list, and they provide volunteer opportunities for people, families, and groups who want to get involved, which brings in extra social support for residents. The facility handles a range of health issues, including wound care, bariatric needs up to 325 pounds, fracture and stroke rehab, and disease management, while focusing on making sure residents feel respected, safe, and included every day. Beverly Park Place Health and Rehab is part of Hillcrest Healthcare Communities, which has served Knoxville since 1960, and the staff is committed to treating every resident like family, working alongside medical staff, therapists, and volunteers in North, South, and West Knoxville.

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