Concordia Nursing and Rehabilitation – Northhaven

    3300 N Broadway, Knoxville, TN, 37917
    2.2 · 21 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Chronic understaffing led to neglect

    I placed my mother here and overall it was a negative experience. Chronic understaffing and declining care led to delays, missed showers, bedsores, empty oxygen tanks, lost/unplugged personal items, and even inappropriate handling of a death - I felt it was unsafe. Hygiene and cleanliness were inconsistent (bad odors, urine, bugs reported) and I experienced privacy/HIPAA lapses; staff attitudes were often rude or unprofessional. A few caregivers (Sandy, Brian and others) were compassionate and some areas/activities were pleasant, but management changes seemed to make things worse - I pulled my mom out and would not recommend this facility.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.19 · 21 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.9
    • Staff

      2.6
    • Meals

      1.7
    • Amenities

      2.3
    • Value

      2.2

    Location

    Map showing location of Concordia Nursing and Rehabilitation – Northhaven

    About Concordia Nursing and Rehabilitation – Northhaven

    Concordia Nursing and Rehabilitation - Northhaven Under New Management sits in Knoxville, Tennessee and is a skilled nursing and rehabilitation facility now led by a new management team. This place takes in people using Medicaid and Medicare, and it's run as a for-profit facility by a Limited Liability Company. It's not a Continuing Care Retirement Community, but it still has a full range of care and support services, helping folks after things like surgery, illness, or a hospital stay with 12-16 hour nursing care, a 24-hour call system, and staff ready to help with daily living tasks like bathing, dressing, transfers, medication management, and more. The community also has special attention for memory care, as there are 49 memory care units and programs for seniors living with dementia or Alzheimer's, plus amenities like private rooms, private bathrooms, kitchenettes, cable TV, air conditioning, and high-speed Wi-Fi. Residents can take part in community events, resident-run activities, and scheduled programs covering music, arts, religious services, and movie nights, and you see people using the business room, fitness room, library, outdoor walking paths, and gardens pretty often. Meals are served restaurant-style in a shared dining room with all-day options, and staff make sure to handle special needs like food allergies or diabetes. There are safety features like an emergency alert system in rooms, and housekeeping covers laundry and even dry cleaning, which can be a relief. Caregivers here keep a close eye, and there's a higher staff-to-resident ratio in the memory care unit. Other parts of the facility include a spa, wellness room, enclosed courtyards, and arts rooms, so there's always something to do, and there are programs for transportation, outings, and assistance getting to medical appointments or therapy sessions. The staff are trained to help with Alzheimer's, and the community tries to keep life active and structured with activities, support, and supervision for those who need it. Concordia Nursing and Rehabilitation - Northhaven Under New Management is one of the many nursing facilities serving the Knoxville area, offering basic comforts and reliable care for seniors needing short-term rehabilitation or longer-term support.

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