Island Home Park Health and Rehab - a Hillcrest Healthcare community

    1758 Hillwood Dr, Knoxville, TN, 37920
    3.9 · 32 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Helpful staff, unsafe facility, avoid

    I had a very mixed experience. The nurses, CNAs and rehab team (Natasha and Austin stood out) were caring, communicative, and the rehab wing, meals and overall cleanliness were good. However management and some staff were rude, unresponsive or biased, HR was inaccessible, I experienced harassment and rule-breaking, and there were safety/room concerns (roaches, ceiling issues) - because of those serious problems I cannot recommend this place for a long stay (short rehab only, maybe).

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.91 · 32 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.3
    • Meals

      4.5
    • Amenities

      3.9
    • Value

      1.0

    Location

    Map showing location of Island Home Park Health and Rehab - a Hillcrest Healthcare community

    About Island Home Park Health and Rehab - a Hillcrest Healthcare community

    Island Home Park Health and Rehab sits in Knoxville, Tennessee, as part of the Hillcrest Healthcare community, which's served families since 1960. The staff provides skilled nursing, long-term care, and assisted living within a place that feels small, homey, and friendly, and you'll see folks coming together for all sorts of social and recreational activities, like monthly outings to the Smoky Mountains or shopping trips, and there's always something going on indoors, too, with day rooms, garden spaces, and flower displays that make the building a bit brighter. Nutritious meals can come straight to your room almost any time, thanks to a menu handled by a registered dietitian, and if you have special dietary needs, the kitchen can handle those, too. The care team offers a wide range of support, with skilled nursing, diabetic care, respite stays, and therapies like physical, occupational, and speech therapy, plus help with simple daily things like dressing, eating, and bathing, which comes in handy when staying long term or recovering from an illness. Memory care gets its own special attention here, as does palliative and hospice care, and the staff can handle wound care, pain management, IV therapy, and behavioral health needs. People needing bariatric support, pulmonary rehab, or ventilator care can be cared for, and the nursing staff is trained for feeding assistance, bladder management, and a host of medical tasks. There's an on-site beauty and barbershop, free cable and phone service, and newer amenities like wireless hotspots, exercise panels, and a courtyard with raised planters and outdoor benches. Volunteer opportunities are available for families and groups, and there's a strong focus on emotional and social support, with pet therapy and activities that help residents feel connected. The facility works closely with physicians and nurse practitioners, and it's recognized for its person-centered care-staff take time to learn each resident's needs, history, and wishes. Island Home Park Health and Rehab has a 3.8 rating from 12 reviews and offers ongoing support with resources for long-term planning and family caregiving, along with ties to places like Beverly Park Outpatient Clinic and East Tennessee Respiratory Center, giving residents access to more specialized services if needed. As a nonprofit, board-run place, the focus stays on providing compassionate, consistent care, and the center values dignity, innovation, and treating everyone like family. The website hillcresthc.com/island-home provides more information and tools for finding care. The whole community runs with a steady sense of purpose, welcoming anyone over 70 who needs daily nursing or medical support, and it stays true to the values its founding families set out with.

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