West Hills Health And Rehab

    6801 Middlebrook Pike, Knoxville, TN, 37919
    3.4 · 8 reviews
    • Assisted living
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Pretty facility but inconsistent, concerning

    I had mixed impressions. From the curb it's pretty with nice landscaping; rooms are spacious, private, with large windows, and activities/food are generally okay. Care was inconsistent - I saw excellent rehab, strong communication, and family-like moments, but high staff turnover, agency nurses, and some condescending attitudes were common. Serious lapses were also reported (requests ignored, belongings lost/stolen, even a stage 3 bedsore), so I can't fully recommend without caution.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.38 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.1
    • Meals

      3.5
    • Amenities

      3.6
    • Value

      3.4

    Location

    Map showing location of West Hills Health And Rehab

    About West Hills Health And Rehab

    West Hills Health and Rehab is a premier provider of skilled nursing, rehabilitation, and specialized memory care services located in West Knoxville. With a longstanding commitment to excellence, West Hills delivers high-quality and compassionate care tailored to the unique needs of each resident and patient. The facility is well-known for its dedication to supporting individuals who require assistance with daily living activities, as well as those who benefit from occupational, physical, and speech therapy. Services are provided in both inpatient and outpatient settings, offering flexibility and expert attention for optimal recovery and overall health.

    An integral part of West Hills Health and Rehab’s campus includes The Gardens on Lake Brook, a thoughtfully designed hospice care environment offering 14 private rooms. The Gardens create a space where individuals and their families can find comfort and dignity during challenging times. The area features a family lounge, kitchen, dining room, and intentionally designed rooms for reflection, prayer, and gathering, ensuring that both practical needs and emotional support are addressed. Around-the-clock acute symptom management and flexible visitation policies demonstrate the center’s commitment to making this important transition as peaceful and meaningful as possible.

    The professional staff at West Hills Health and Rehab is comprised of trained experts in nursing, therapy, and support services. Occupational therapists use targeted assessments and interventions to help residents regain, develop, or maintain the skills needed for daily living, such as dressing, grooming, and eating. Speech-language pathologists are available to address a wide spectrum of communication, cognitive, and swallowing disorders, while physical therapists assist in restoring strength and mobility. Each therapy service is tailored to address multiple physical and cognitive issues, emphasizing both independence and quality of life.

    West Hills Health and Rehab’s approach to care extends beyond clinical services, focusing on nurturing the whole person. The lifestyle provided at the facility is enriched by the belief that nutrition, emotional support, physical well-being, and meaningful social engagement are all vital to personal satisfaction and health. Residents and patients enjoy a variety of daily activities, including games, crafts, and exercise sessions that are designed to foster interaction among peers and staff. Outdoor areas, comfortable living and dining spaces, and welcoming environments for visitors all add to a sense of belonging and community.

    Nutrition at West Hills Health and Rehab is overseen by a Registered Dietitian who ensures that meal options are both nutritious and appealing. The dining experience is flexible, with in-room ordering available from anytime menus, feeding assistance services, and special treats for occasions. Menus are crafted to provide both familiar favorites and health-conscious choices, reinforcing the center’s belief that nourishing the body also nourishes the soul. Spirituality is also embraced, with multi-denominational services provided on campus several times each week.

    At West Hills Health and Rehab, the personal needs and preferences of patients are always prioritized. The care team believes that having the comforts of home, combined with professional and compassionate support, provides the foundation for emotional well-being and enhanced recovery. Every effort is made to celebrate life’s moments large and small, ensuring that every resident has the opportunity for individualized attention and care.

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