The Heritage Center

    1026 McFarland St, Morristown, TN, 37814
    3.9 · 57 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Skilled therapy but unsafe neglect

    My experience was mixed. The therapy team was exceptional - kind, skilled, and helped real progress; the building was clean and many staff were warm and professional. But chronic understaffing, poor communication from administration, neglected basic care and safety (missed mouth care, ignored call buttons, delayed bed rails), and awful food are real problems - I lost my mother after she was sent to the hospital from here. I'd use them for short-term rehab because therapy is excellent, but I wouldn't trust them for long-term care.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.95 · 57 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.2
    • Staff

      4.2
    • Meals

      2.6
    • Amenities

      4.5
    • Value

      1.5

    Location

    Map showing location of The Heritage Center

    About The Heritage Center

    The Heritage Center in Morristown, Tennessee, offers a range of senior care services including assisted living, independent living, memory care, continuing care, and skilled nursing. The center has received recognition as one of the Best Nursing Homes by U.S. News & World Report for 2025. The staff follows state licensing requirements, including caregiver-to-resident ratios and compliance with health and safety inspections. Residents can receive care for dementia and Alzheimer's in a secured unit, and there's support for those with disabilities or serious diseases. The Heritage Center has both short-term rehabilitation and long-term care, with skilled nursing and therapies such as physical and occupational therapy. There are also home care and respite care options available. Highly trained nurses and therapists develop personalized care plans, and an on-site physician helps oversee health needs. Amenities are designed for comfort and daily support, and the facility features state-of-the-art rehab equipment and resort-like spaces to help residents feel at home. Community tours are offered so prospective residents and their families can meet staff, see the rooms, and get a feel for the environment. Photos and videos of the facility are available for those wanting a closer look. The Heritage Center can help residents using Medicaid and assists with post-operative recovery. The community runs educational programs including Gero Nurse Prep and CNA Training, and stays active through online updates and a resource center. Residents receive both inpatient and outpatient rehabilitation, wound management, and therapies like oxygen and suction when needed, all in a welcoming and homelike setting.

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