Mountain City Care & Rehabilitation Center

    919 Medical Park Dr, Mountain City, TN, 37683
    3.6 · 16 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Inconsistent, unsafe care but kind

    I had a mixed but mostly negative experience. Several CNAs were unresponsive or rude, call buzzers were mishandled and staff often ignored pages - once a lapse nearly harmed my brother. The facility feels understaffed, noisy, and outdated with high turnover and poor discharge planning (they sent him out due to insurance without arranging oxygen or support). That said, some caregivers are genuinely kind, go above and beyond, and the place is clean with awards, but the inconsistent, unsafe care and poor communication mean I cannot recommend this nursing home.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.56 · 16 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.4
    • Meals

      3.6
    • Amenities

      1.0
    • Value

      3.6

    Location

    Map showing location of Mountain City Care & Rehabilitation Center

    About Mountain City Care & Rehabilitation Center

    Mountain City Care & Rehabilitation Center sits at 919 Medical Park Dr, Mountain City, TN 37683, and provides care for seniors and folks with disabilities who need extra help, whether short term after a hospital stay or for a longer time, and it's known as a Signature Health Care Community & Rehabilitation Facility, which means they focus on both medical support and helping people feel at home, and though the listing is unclaimed, you can learn more on their website, mountaincitycare.com. The staff gives 24-hour nursing care supervised by a physician, and this place handles skilled care like non-ambulatory care, diabetic support, and incontinence assistance, so if you're needing help with daily activities such as bathing, dressing, eating, and medicine, the team is trained and ready, and there's also care for folks with dementia or Alzheimer's, which is so important. Mountain City offers both private and semi-private rooms, meals made to be nutritious, and you'll find indoor and outdoor common spaces for activities and recreation, so people don't have to feel stuck in their rooms if they don't want to be, and there are on-site devotional gatherings and trips out of the facility if residents are up for it. The rehab team, including a group of dedicated young ladies in physical therapy, works with residents to help them get stronger and recover as much as possible, whether it's after an injury, a surgery, or a hospital stay, and there are therapy programs including physical, occupational, and speech therapy, all given in a warm and caring way. Mountain City Care & Rehabilitation Center also offers respite care for families who need a short break, and there's memory care, companion care, and support for medication management, so people don't have to worry about missing doses. You get modern safety features like walk-in tubs, home security, ID theft protection, and easy-to-use medication dispensers, plus there are technology services to help seniors with cell phones, senior internet plans, and hearing aid resources, so folks can stay connected with family and friends. The facility's housing covers independent living, senior apartments, townhomes, and condos, with community spaces for meals and events, and meals are included. It accepts Medicare and Medicaid, meets federal standards, and can store and give medicines as ordered by doctors, making things easier for residents who need prescriptions managed. The center follows the Eden Alternative, which means they work toward person-centered care, and they aim to help each person live in comfort and dignity with programs for quality of life, emotional well-being, and spirituality, and as a family-based organization, they try to build a sense of community for both residents and their families, focusing on each person's needs and what matters to them.

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