Rocky Mountain Care- Spring Hollow

    92 S 800 E, Orem, UT, 84097
    3.6 · 57 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Caring staff but unsafe, inconsistent

    I appreciate the small, homey community-residents are sweet, activities are good, and many caregivers are genuinely caring and attentive. But my experience is mixed: staffing is inconsistent and often under-resourced, communication from management is poor, and I've seen laundry/meal mistakes and slow call-bell responses. I'm also very concerned by reports of medication errors, memory-care neglect, and other serious safety lapses. Overall it can feel like a loving, affordable place when staffed well, but reliability and leadership need major improvement.

    Pricing

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    Amenities

    3.61 · 57 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.6
    • Meals

      2.4
    • Amenities

      3.0
    • Value

      3.0

    Location

    Map showing location of Rocky Mountain Care- Spring Hollow

    About Rocky Mountain Care- Spring Hollow

    Rocky Mountain Care- Spring Hollow sits in Orem, Utah, and it's a senior living and care community that feels welcoming and safe for older adults who may need help as they age. The staff offer 24/7 nursing care and are always around to help with daily activities, medication management, and more personal needs, which really helps people feel supported. Residents get personalized care plans that meet their social, emotional, and physical needs, and for those with memory loss, there's a secure and supportive space. The community offers both assisted living and memory care services, and people can keep their independence while getting help when they need it.

    There are spacious living areas, private bathrooms, and wheelchair-accessible showers, with lots of natural light and big closets, so the apartments are comfortable and easy to move around in. The rooms are furnished and feel homelike, and the whole place has a cozy charm. Life at Spring Hollow includes many amenities, like a library, a chapel for quiet time or services, on-site beauty salon, and community spaces like a game room, theatre room, large patios, and decks with views of the Wasatch Front and gardens. Residents can join in on arts and crafts, music therapy, pet therapy, and activities that keep people social and active. There's Wi-Fi, transportation, and parking, and the staff help arrange outings and trips, making it easier for everyone to stay connected.

    Families like that the staff are caring and easy to work with, and that the care can adjust to changing needs. Spring Hollow works to keep families included and creates a sense of community for everyone who lives there. It's built on understanding how older adults' needs change, and the activities, spaces, and services all aim to boost safety and quality of life. Photos, videos, and floor plans are available, so people can see what living there might be like. People who've lived there or visited usually say positive things, and the community has a review score of 8.7, which speaks well of the staff and the quality of care.

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