Millcreek Health Center

    3520 Highland Dr., Salt Lake City, UT, 84106
    3.5 · 11 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff serious safety failures

    I'm torn: many staff were kind, compassionate, and the community often felt like family - residents seemed pleased and some employees clearly care. But my sister was missing for 48+ hours, they delayed communication, didn't alert our family or file a police report, and staff response felt inadequate; the place seemed understaffed, filthy, and unsafe. Because of those serious safety and communication failures, I can't fully recommend it despite the good people who work there.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.55 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      3.3
    • Meals

      3.5
    • Amenities

      3.5
    • Value

      1.0

    Location

    Map showing location of Millcreek Health Center

    About Millcreek Health Center

    Millcreek Health Center in Salt Lake City, Utah, sits at 3520 South Highland Drive and has 61 certified beds, usually filled about 79% of the time, with around 48 residents living there. The facility offers tours so families and future residents can get a good look at the buildings, meet staff and current residents, and see daily life firsthand. People there can find several levels of care including assisted living, independent living for more active seniors, memory care for Alzheimer's or dementia, and skilled nursing services. Nurses and trained staff help with medical needs and day-to-day activities, but nurse hours per resident each day run at 2.31, a bit lower than the state average of 4.1, and there's no information available on nurse turnover.

    Ownership rests fully with Beaver Valley Hospital, and managers Walter Myers and Jared Swain have run things since 2015. Millcreek operates as a for-profit corporation, participates in Medicaid, and isn't part of a chain or located within a hospital. The center has amenities for elders in a well-kept, modern setting, providing things like a chapel, meditation room, beauty salon, barbershop, and a therapy gym. There are on-site meal programs serving one or two meals daily, housekeeping, and laundry options to help residents. Both family and resident councils talk about changes and programs, and the building's fully sprinklered for safety.

    Recreation and therapy are important at Millcreek, and the team offers post-acute care, short-term rehab, long-term care, respite, and hospice care. People with memory care needs get special attention, though this usually comes with higher costs compared to standard care for seniors. The staff follows personal treatment plans to promote health and independence, and they make efforts to respect individual preferences. The place aims to deliver good care and attentive service, but official inspection reports show 14 deficiencies, including two related to infections. One report noted a quality of life issue where staff didn't make sure residents maintained their ability to do daily activities without a medical reason, and another pointed out the need for a better infection prevention program-these issues didn't result in actual harm, but inspectors said they could have. There aren't any published ratings for nurse staffing, health inspection, quality measures, or overall performance yet, and Millcreek doesn't offer RN-only staffing. The center's not designated as a special focus facility or as a continuing care retirement community. Millcreek Health Center focuses on health care, long-term support, and doing its best to provide a decent, community-focused option for older adults and those needing ongoing help.

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