Valencia at Willow Creek

    8325 Highland Dr., Sandy, UT, 84093
    4.0 · 41 reviews
    • Assisted living
    • Memory care
    AnonymousCurrent/former resident
    4.0

    Friendly staff home-like but inconsistent

    I chose this community because the staff are consistently friendly and caring and the place really feels like a home-away-from-home - spacious, clean rooms with lovely views and a beautiful courtyard. Meals are generally good and there are lots of activities and social events when staffing allows. My main concern is turnover and short-staffing: memory-care programming and supervision can be inconsistent, and there were reports of safety and care lapses during transitions. Overall I think it's good value for a warm, engaging community, but verify current staffing and memory-care capabilities for higher needs.

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    Amenities

    3.98 · 41 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.9
    • Meals

      3.9
    • Amenities

      4.1
    • Value

      3.3

    Location

    Map showing location of Valencia at Willow Creek

    About Valencia at Willow Creek

    Valencia at Willow Creek sits at 8325 Highland Dr. in Sandy, Utah, and offers several types of care, including assisted living, memory care under the Generations Memory Care program, independent living, and respite care, so seniors can find support for many needs as they age, and the community is known for round-the-clock staffing, secure emergency call systems, and licensed in good standing, which helps many people feel safer and more at ease. The facility's Vibrant Life program helps residents stay active with a full-time activity director who plans weekly exercises, educational lectures, arts and crafts, game nights, story times, musical groups, and regular trips and outings, and there's also a gardening group and a well-stocked library for those who like quieter hobbies. Valencia at Willow Creek welcomes both cats and dogs, so pet owners can feel right at home, and there's guest parking for visitors and mealtime guest access as well.

    Everyone gets meals from the Elevate dining program, which means dietician-approved menus, fresh produce, seasonal items, and attention to detail-meals are served in a comfortable dining room, and there's also a bistro for lighter fare, plus room service is available for convenience, and the staff aims to create a warm setting where laughter is common. Residents live in studios or two-bedroom apartments with kitchenettes, cable and internet access, and optional housekeeping, maintenance, and safety features, and there are washers and dryers, private cleaning services, and laundry or dry cleaning available on-site. Valencia at Willow Creek has lots of gathering spaces, from the recreation and game rooms to outdoor patios, an enclosed courtyard, an arts and crafts space, a TV room, a salon/barbershop, a fitness center, and a lobby area, so folks have a variety of spots to relax or socialize.

    For people with memory needs, Generations Memory Care includes therapies and support in a secure environment, and there's also in-house skilled nursing, personal aides, home care, and help with medication administration. The community pays close attention to religious needs, with onsite devotional services, in-house therapy, and educational opportunities, plus VA benefits assistance, which can help families navigate care. Valencia at Willow Creek's safety features include a sprinkler system, handicap-accessible design, and strict protocols for everyone's well-being.

    Residents have access to transportation for offsite trips, and there are regular field trips and educational programs scheduled, so life stays interesting. Those who enjoy social activities will find book clubs, resident musical groups, field trips, and a focus on fostering friendships. Meals aren't only about nutrition-they include time for socializing and a feeling of home, and the staff, known for being kind and helpful, works hard to create a caring, inclusive atmosphere, where folks feel valued, supported, and safe, and even with all these activities and services, the community still holds a winter move-in special with a month of free rent for those who are interested.

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