Kissito Healthcare Brian Center Botetourt

    188 Old Fincastle Rd, Fincastle, VA, 24090
    3.9 · 16 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Compassionate staff but leadership concerns

    I had a rough start here - a disrespectful director, some rude/unprofessional staff, poor documentation, gaslighting, privacy concerns (videoing), residents left in urine/feces, and even a trach dislodgement and unannounced hospital transfer that left me worried about safety and possible discrimination. Communication was inconsistent, family wasn't kept informed, and smells/cleanliness and wandering residents were troubling. That said, the nursing, PT/OT and many aides were compassionate and professional, Teresa planned Eddie's care and staff treated him like family, helping him get stronger and go home - I'm grateful for the outcome. Overall I'm thankful for the therapy and caring staff but remain concerned about leadership, safety, and inconsistent standards.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.94 · 16 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.1
    • Meals

      3.9
    • Amenities

      3.9
    • Value

      3.9

    Location

    Map showing location of Kissito Healthcare Brian Center Botetourt

    About Kissito Healthcare Brian Center Botetourt

    Kissito Healthcare Brian Center Botetourt in Fincastle, Virginia, serves people who need skilled nursing, memory care, and rehabilitation. The center stands out because it's the only true respiratory skilled nursing facility in Virginia and the southeastern United States, with a 40-bed ventilator unit that's staffed 24/7 by respiratory therapists, handling both short-term weaning and long-term ventilator care. The staff includes physicians, nurse practitioners, licensed nurses, and therapists who work together to create care plans based on the resident's needs, preferences, and background. The center takes care of people with complex medical needs, like those with tracheostomies, severe lung disorders, brain injuries, strokes, joint replacements, neuro-muscular diseases, and cardiac problems. The Certified Activity Manager keeps a full calendar of activities for social, recreational, and cognitive engagement, and the dietary team plans healthy, enjoyable meals. The therapy team gives physical, occupational, and speech therapy almost every day, as ordered by a physician, and provides special rehabilitation after things like surgeries, fractures, or strokes. For pain and wound care, the staff uses ultrasound, electrical stimulation, whirlpool therapy, heat, cold, and other methods to help prevent problems and support recovery. Memory care residents get patient-centered care with safety measures and specially trained staff. Families get support as their loved ones adjust and heal, and there are respite care services for those times when primary caregivers need a short break. There are both semi-private and private rooms, with simple daily rates, and the center's 56 licensed beds support ongoing, comprehensive care for short stays or long-term needs. Over the years, the center has gained a reputation for its quality of care, with a stable staff, strong routines, and a focus on meeting each person's needs with respect and attention.

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