Our Lady of the Valley

    650 N Jefferson St, Roanoke, VA, 24016
    4.0 · 47 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Excellent rehab, troubling administrative failures

    I found the facility beautiful, clean, and well appointed (theatre, chapel, private rooms) with chef-driven meals, robust activities, and many genuinely caring frontline staff who made rehab successful. Admissions staff were helpful and rehab therapists and CNAs were excellent and attentive. But administration was mismanaged - director Mary Lynn Yengst treated my mom and family poorly, belongings were packed and soiled, laundry and fridge items mishandled, and promises went unkept. We experienced medication delays, understaffing, poor communication and unanswered call bells that undermined dignity and safety. I'd recommend it for short-term rehab or the right assisted-living resident who benefits from the strong caregiving team, but I would be cautious about private-pay long-term placement until leadership and management improve.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.02 · 47 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.0
    • Meals

      3.8
    • Amenities

      4.3
    • Value

      2.3

    Location

    Map showing location of Our Lady of the Valley

    About Our Lady of the Valley

    Our Lady of the Valley has 70 licensed beds and sits at 650 North Jefferson Street in Roanoke, Virginia, where it's served seniors since 1989. The community offers both assisted living and memory care, so families who need long-term care or specialized help for Alzheimer's or dementia can find services here. Memory care housing tries to help residents feel safe and prevent wandering, and nurses stay on-site around the clock. Meagan Seale is the full-time administrator during a recent year where patient days reached 23,393. People living here can choose semi-private rooms at $324 per day or private rooms for $379 per day. The community doesn't ask for a large buy-in, making moving in simpler. Skilled nursing, rehabilitation services, and help with daily activities like bathing or dressing are all provided. Residents can take part in art through Opening Minds through Art (OMA), join the choir, or just enjoy programs designed to keep everyone engaged. Amenities like high-speed Wi-Fi, handicap access, and on-site parking aim to make life easier. Friendly staff, numbering about 66 full-time equivalents, care for the residents with patience, compassion, and respect. Owned by the Catholic Diocese of Richmond, the not-for-profit and nondenominational community has focused on care and wellness for over thirty years. Dining is available with various menus, and there's always something going on-whether it's a community event, scheduled activity, or something in the Open Hearts newsletter. Staff work hard to provide quality care while trying to preserve each resident's sense of independence. Their website, ourladyofthevalley.com, provides further details, though sometimes certain browsers have trouble displaying it properly. You can also check updates through their Facebook page.

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