Pricing ranges from
    $3,600 – 4,680/month

    TerraBella Pheasant Ridge

    4435 Pheasant Ridge Rd, Roanoke, VA, 24014
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Warm staff but unstable leadership

    I have mixed feelings. The caregivers, activities director and dining staff were warm, engaging and the grounds, food and programs are excellent - my loved one enjoyed many activities and friendly attention. But frequent management turnover, chronic understaffing, poor communication, billing glitches and reports of missed care, infections, soiled linens and even serious neglect are real concerns. Bottom line: the front-line staff are often wonderful, but unstable leadership and staffing issues undermined our trust.

    Pricing

    $3,600+/moSemi-privateAssisted Living
    $4,320+/mo1 BedroomAssisted Living
    $4,680+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.02 · 101 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.1
    • Meals

      4.4
    • Amenities

      3.7
    • Value

      2.7

    Location

    Map showing location of TerraBella Pheasant Ridge

    About TerraBella Pheasant Ridge

    TerraBella Pheasant Ridge sits over in Roanoke, Virginia, in a quiet spot with woods, rolling hills, and mountain views all around, and it's got a big colonial-style building with big white columns, brick touches, tall windows, and gardens and patios out back where residents can sit in the sun or walk along the sidewalks or just spend time in the fresh air looking at the trees. This place does both assisted living and memory care, which means some seniors come who need a little support dressing, bathing, getting around, or with medicine, and others move in who have Alzheimer's or dementia and need special care to help reduce confusion and keep them safe, with memory support and programs to help them stay comfortable and active; families can count on the fact that the staff makes individualized care plans, keeps medical folks around 24 hours in case somebody needs help, and brings dignity and respect to everybody, no matter how much assistance is needed. Here, men and women can bring their pets, which a lot of folks like, and there's always something to do-board games, exercise classes just for seniors, crafts, movies, live music, day trips, and spiritual services on and off-site-so people stay busy and don't feel alone, and those who lived busy lives can keep up with friends or meet new ones in the indoor and outdoor common areas or even in the garden. The campus is non-smoking inside, and folks can take part in their "Your Way All Day" dining program, meaning you can get chef-made meals any time, and there's always coffee or tea brewing, which feels homey, plus there's a nice dining room or even a private space for family meals if a resident's family comes by, and kitchenettes in some suites so you can cook if you want. Seniors don't have to worry about stuff like laundry, linens, or housekeeping, since the team takes care of that every week, and if someone needs a ride to see the doctor, go shopping, or check out local Roanoke events or attractions, the community has complimentary transportation. There's a beauty salon and barber shop right there, so residents can get a wash or a haircut whenever they want, and the building has controlled entry for safety, a front desk with staff ready to help with questions, and maintenance who fix things as needed. Memory care residents can get therapies, reminders, and programs like their "In the Moment" sessions, and for folks who only need a short stay-maybe a break for family caregivers or just a change of pace-respite care is available too. The community serves former military through a special veterans program and offers video tours for people who want to see what it's like before coming in person. With simple, comfortable rooms, staff who stick with a person-centered approach, and a flexible living arrangement that can adjust as care needs change, TerraBella Pheasant Ridge is set up to give seniors as much independence as possible while being there when more support is needed. Utilities come with the rooms except for phones or cable, and there's always a way to get help, even at night, because the care team is there all the time. Residents can enjoy being around others, but also keep their own space and routines in a homelike setting that feels safe and calm, which seems to help people age with a little more grace and comfort.

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