The Harmony Collection at Roanoke - Assisted Living

    4402 Pheasant Ridge Road, Roanoke, VA, 24014
    4.0 · 36 reviews
    • Assisted living
    AnonymousLoved one of resident
    4.0

    Gorgeous facility; staffing causes inconsistency

    I toured, stayed overnight, and dined here - the building is gorgeous, apartments are spacious and well laid out, and the amenities/activities (movie theater, PT, salon, lots of events) are excellent. I found staff to be warm, personable, and often very helpful; the nurse manager communicates urgent issues well and many employees go above and beyond. That said, the community suffers from chronic staffing shortages and very high turnover, which has led to inconsistent care, medication mistakes, delayed showers/laundry, and spotty family communication. The business office can be unresponsive and pricing is higher than nearby options. Overall my family was pleased and I'd recommend it for independent or lower-level assisted living if you can afford it and stay engaged, but I would be cautious about relying on it for high-level care without close oversight.

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    Amenities

    3.97 · 36 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.6
    • Meals

      4.0
    • Amenities

      4.1
    • Value

      2.6

    Location

    Map showing location of The Harmony Collection at Roanoke - Assisted Living

    About The Harmony Collection at Roanoke - Assisted Living

    The Harmony Collection at Roanoke - Assisted Living sits among the Blue Ridge Mountains of southwest Virginia and has a calm, welcoming community designed for seniors. The place has assisted living, independent living, and memory care, so they can adjust support as needs change. The assisted living services give a blend of freedom and help, with caring staff around day and night. Residents get help with personal care and daily tasks, and there's support for medication, along with physical, occupational, and speech therapy available through Powerback Rehab right on site. The building has comfortable private rooms and apartments in different sizes, so people can pick what suits them best, and memory care residents stay in a secure area with safe suites and a Memory Garden.

    Meals come restaurant-style, so everyone eats together, and there's an ice cream parlor, bistro, movie theater, game room, billiards, and a library for downtime. The grounds have walking paths and garden patios, with outside trails that make it peaceful and good for getting fresh air, and pets are welcome. Staff handles housekeeping for residents' rooms, and there's a calendar full of activities, events, and social programs meant to keep everyone engaged each day. Residents get scheduled transportation for appointments-like dentists or eye doctors-and can join in rides for errands or events.

    The place also offers help for people with Alzheimer's or memory needs in a secured memory care unit with its own amenities, plus a Memory Garden. There's an emergency response system, so assistance is always ready if someone needs it. This community works with many resources, connecting residents with over 26,000 programs and support services, including help with finances, legal planning, veteran benefits, insurance, and caregiving, with a full resource directory and helpful information for seniors and their families. All in all, The Harmony Collection at Roanoke - Assisted Living keeps a simple focus: quality care, comfort, and as much independence as possible, all supported by a dedicated staff in a setting built for an active senior life.

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