Richfield Living

    3737 West Main Street, Salem, VA, 24153
    3.6 · 11 reviews
    • Independent living
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    2.0

    Great community, but unsafe management

    I had a mixed experience. The staff were warm and helpful, long-tenured, and the community offers excellent social life, many activities and outings, varied housing options, good food, beautiful grounds and strong value. But a 4-month unresolved crisis destroyed my trust - calls were denied/missed during my mother's lucid windows, the POA was forced to provide passcodes, management was slow to act, and I saw signs of neglect, unhappy staff and governance/safety concerns. Because of those serious management/safety issues (and the distance), I can't recommend it without major fixes.

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    Amenities

    3.64 · 11 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.8
    • Meals

      4.0
    • Amenities

      4.5
    • Value

      4.5

    Location

    Map showing location of Richfield Living

    About Richfield Living

    Richfield Living sits about 4.1 miles outside Salem, Virginia, in Roanoke County, and has a peaceful setting with gardens, three lakes, walking trails, and outdoor swings, and when you go there you'll see they've got lots of friendly faces and all sorts of options for how to live, like apartments, cottages, studios, senior townhomes, and condos, and the place is especially set up for people aged 55 and older who want independent living, assisted living, memory care, and even short-term rehab, so if someone needs some extra help or has memory issues like dementia or Alzheimer's, they've made a dedicated memory care section in its own building, with special support and a wander alert system that uses bracelets and alarms to keep people safe, plus there's ID theft protection, home security, walk-in tubs, medication dispensers, and top-brand medical alert systems. Residents can pick from all kinds of rooms-studio, one bedroom, two bedroom, or even shared spaces-and the staff has a nurse on site, 24-hour awake staff, and campus security, so there's always someone around. People who have trouble getting around, need insulin, or have diabetes or incontinence can find help here, and they even accept folks with a risk of wandering or who need lifts and transfers, and they take care of people who need hospice or respite care, too.

    The whole community is built around the idea that folks should have some say in their daily routines, like what they eat or when they take their medicine, and there's enough choice because they've got independent living, assisted living, memory care, nursing care, and rehabilitation, with the ability to move around the levels of care as needs change. The Wellness Studio and Wellness Center offer classes for strength, balance, and cardio, and there's a heated pool and hot tub, plus residents get free access to The Wellness Center at Richfield, and there's a health center with care suites for people who need more help, and a Transitional Care Unit for post-hospital recovery. If you like staying social, Richfield Living keeps a full calendar of events with bingo, billiards, yarn circles, scrabble, guest speakers, seasonal parties, and worship services both onsite and offsite in their non-denominational Chapel, and in addition they've got theme committees and a big 2,300-square-foot community room for gatherings. The Residents' Center acts as the hub for lots of activities, and if you want to quietly relax, you can try out the resident lounge with its grand piano and comfortable sofas, or you might wander to the outdoor pavilion, vegetable gardens, or the chapel on campus.

    There are three dining choices at the Town Center-Anser Café for a quick bite, an upscale spot for special meals, and Roost 52, and if you're in the Friendship Health & Rehab Center, you can visit Bistro '66 for more dining options. Residents can cook for themselves, too, or order meals, and there are vegetarian options and an onsite beautician for hair and grooming needs. Richfield Living also offers recreational activities both onsite and offsite, provides transportation for shopping, dining, and entertainment trips, and has heated underground parking for those driving, plus complimentary transport if you need it, as well as outdoor patio dining and plenty of common areas, both inside and out.

    People supporting loved ones at Richfield can use its senior care resources, which cover not just the basics of caregiving but also home care, medical alert systems, and senior safety, and the place is part of the Friendship family of care and is a not-for-profit community, so they focus a lot on support and a welcoming atmosphere, and you'll find a range of services from home care to adult medical day care programs. Local, statewide, and national program information is easy to access through their resource directory, too. Medical care is covered by visiting nurses, podiatrists, physical therapists, occupational therapists, and speech therapists, and there's a physician clinic available for regular checkups. Technology plays a role too, since residents have access to special senior cell phones, hearing aids, and internet plans that are geared for older adults, and safety is taken seriously, with 24-hour emergency call systems, secured property, and specialized monitoring for those at risk. Richfield Living keeps a steady focus on independence and well-being, so people have the chance to build friendships, join in on what they enjoy, and feel supported, though some may wish for higher ratings since it currently stands as the 7th highest out of 8 communities in Salem, with an average score of 7 out of 10, but overall, it's a serene, quiet spot with a broad range of choices for senior living.

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