Heritage Hall Tazewell

    282 Ben Bolt Ave, Tazewell, VA, 24651
    3.2 · 36 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff, but unsafe conditions

    I have mixed feelings about Heritage Hall in Tazewell. Some nurses and aides were kind, professional, and went above and beyond-especially during end-of-life care-but too many recurring issues (understaffing, poor management, missed meds, hygiene problems, soiled briefs, bed sores, falls, stolen items, slow or no response) made me worry for residents' safety. Until leadership fixes staffing, cleanliness, and communication, I can't recommend it.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.17 · 36 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      3.0
    • Meals

      1.0
    • Amenities

      3.2
    • Value

      1.0

    Location

    Map showing location of Heritage Hall Tazewell

    About Heritage Hall Tazewell

    Heritage Hall - Tazewell sits at 282 Ben Bolt Avenue in Tazewell, Virginia, and operates as a nursing facility with a licensed capacity for 180 certified beds, while on average about 160 residents live there each day, which can make things feel busy, especially during activity times when folks gather in special areas meant for socializing and planned events. The facility runs as a for-profit limited liability company and is managed by Derrick Brandon Ratliff. Residents get both long-term assisted living care and short-term post-operation care, and there are several programs with unique names aimed at meeting various care needs, though specifics on those programs aren't listed. Staff offer resident assessment and care planning services, among other basic healthcare services, and try to tailor support to what each person needs, but it's also worth noting that state inspections have found deficiencies, especially with how the care planning and assessment updates are handled. On average, staff nurses offer about 2.99 hours of care per resident each day, though the nurse turnover rate is rather high at 38.5%, which can mean some changes in who's providing care from week to week. The site features separate spaces for different activities, and amenities intend to make things more comfortable. With a website at www.heritage-hall.org, you can learn more, and they do offer a request-a-tour feature if you're considering a visit. Heritage Hall - Tazewell's size and range of care, including both long- and short-term options, aim to serve a wide group of people needing support in a nursing facility environment in the Tazewell area.

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