Martinsburg Healthcare Center

    209 Clover St, Martinsburg, WV, 25404
    2.5 · 29 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Compassionate staff, dangerous management failures

    I had a mixed, ultimately alarming experience. The rehab team (Justin, Danielle), admissions Alex and activities Brooke were phenomenal - excellent PT/OT that helped my mom regain mobility, many nurses/aides were caring and attentive, and some staff went above and beyond. But inconsistent and unsafe care overshadowed that: poor communication, medication errors/omissions, staff unresponsiveness, falsified charting, understaffing, wound/pain-management failures and management that won't hold staff accountable - I would not trust this facility with a vulnerable loved one until leadership fixes these issues.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.52 · 29 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      2.9
    • Meals

      2.0
    • Amenities

      1.0
    • Value

      5.0

    Location

    Map showing location of Martinsburg Healthcare Center

    About Martinsburg Healthcare Center

    Martinsburg Healthcare Center sits at 209 Clover Street in Martinsburg, WV, and it is a place where folks can get many types of healthcare all under one roof, so you'll find everything from independent living and assisted living to memory care and hospice care here, and since it's Medicare-certified for home health care, people can get help even when they're at home. The center is physician-owned and family-operated under CommuniCare, which runs many places like this, and it's known for its focus on care that fits what each resident needs, whether you're staying short-term for rehab, healing up with orthopedic care or needing long-term help with things like Alzheimer's or chronic health problems. You see different areas for skilled nursing, physical therapy, occupational therapy with help using tools or learning new ways to do daily things, speech therapy, and even diabetes care, so the range is quite broad for different needs, and there's wound care, pain management, and support for kidney disease including hemodialysis right there in the building, plus other medical specialties like cataract surgery, fracture care, colonoscopy, and podiatry from Tri-State Surgical Center.

    People get help with daily activities like getting dressed, bathing, managing medicines, and meals, and folks can pick up three meals a day made with good ingredients, eat in the restaurant-style dining room, or ask for special diets for diabetes or other needs. The place is set up with fully furnished rooms and private bathrooms, air conditioning, cable TV, Wi-Fi, and phones, so residents can keep up with family or just stay comfortable. There's always someone around since the staff offers 24-hour care, a call system for emergencies, and constant supervision if someone needs it, and if you need to get to appointments around town or join a group activity, the center has rides and helps make transport plans. Living spaces at Martinsburg Healthcare Center include a big dining area, fitness room, game room, small library, garden, and a wellness center, so residents have spots to socialize, keep up with activities, or just sit out in the garden, and they also offer concierge services, move-in help, and run both regular and resident-led events like bingo, fitness classes, movie nights, worship services, or special group outings.

    For folks who want to stay active, there are programs for fitness and education, including support for people with chronic illnesses, and the staff includes licensed nurses, mental health workers, psychiatrists, and even psychoanalysts for longer-term emotional care. There's also in-center dialysis with TV and Wi-Fi, and specialty clinics run by physicians for outpatient needs. Residents take part in care planning, so everyone knows what's happening and families stay informed, which helps with comfort and peace of mind. The center's been recognized with awards like "Winners 2024" and "Top 5" in 2022, but it's just a steady place focused on care for all stages of aging-from short stays and rehab to the later stages with memory or hospice care, even respite care if a main caregiver needs a break or extra help. The website has more details, and you can check or update details online, share them through social media, or claim the business if you're connected to it in some way, and there are photos and other ways to see what it's like on the inside if you want a closer look.

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