Thermopolis Rehabilitation and Wellness

    1210 Canyon Hills Rd, Thermopolis, WY, 82443
    2.9 · 18 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Unsafe, understaffed memory care facility

    I would not recommend Thermopolis Rehabilitation and Wellness. While many staff - including Director Robin, admissions, and the kitchen team - were kind, hard-working, and at times provided outstanding, above-and-beyond care, the memory-care wing was run-down (peeling paint, no decorations or TV), loud, dirty, had locked doors, and I was denied a room change. The place is understaffed, poorly maintained, communication is unprofessional and unresponsive, and I personally encountered an abusive staff member. It's expensive and, despite some wonderful caregivers, I believe it's a life-safety risk - stay away.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.89 · 18 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      3.5
    • Meals

      2.9
    • Amenities

      2.0
    • Value

      2.0

    Location

    Map showing location of Thermopolis Rehabilitation and Wellness

    About Thermopolis Rehabilitation and Wellness

    Thermopolis Rehabilitation and Wellness sits at 1210 Canyon Hills Road and works as a skilled nursing facility with 60 certified beds, usually caring for about 40 residents each day, and it belongs to a for-profit corporation managed by Evergreen and affiliated with Empres, offering both short-term rehabilitation for people coming out of the hospital and long-term care for those who are frail and need daily help. The staff handles everything from physical, occupational, and speech therapy to palliative care, memory care, hospice, and person-centered support, and they do this with a focus on making each resident's life as good as it can be, always trying to find what works best for each person. You'll find plenty of wellness programs, activities, and social gatherings to help keep folks involved, plus secure support housing units, while the community aims to create a welcoming and active atmosphere that encourages everyone to join in and participate when they're able. The staff delivers a range of skilled services, including wound care, medication help, and specialized doctor-led programs, and therapy services are all on site, so residents can work on recovery without having to travel out of the building, which really makes things easier. The staff tries to be compassionate and attentive, though it helps to know the nurse turnover rate stands at 84.6%, higher than the state average, and the nurse staffing averages 3.43 hours per resident per day, falling short of the state's average of 3.9, which might be something to consider. Reports from health inspections have shown infection control deficiencies, including issues with vaccination policy, but the facility does have infection control procedures for flu and pneumonia shots in place. Thermopolis Rehabilitation and Wellness holds a special focus facility designation, which means it's been noted for some serious quality issues in the past and gets extra oversight, though it isn't formally flagged by the government, so people should check the inspection history for a clear picture. Residents get access to a broad mix of rehabilitation and wellness services, covering recovery and long-term support, including help tailored to individual needs, always aiming to keep people as healthy and comfortable as possible.

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