Poplin Terrace ALF

    5601 Poplin Road, Indian Trail, NC, 28079
    3.5 · 4 reviews
    • Memory care
    AnonymousCurrent/former resident
    2.0

    Immaculate but unsafe, overpriced, mismanaged

    I found the staff wonderful, hands-on and easy to reach; the home is immaculate, beautifully decorated, smells nice, and the meals/snacks were tasty and nutritious in an intimate six-resident setting with active, happy residents. However, there were serious red flags for me - no night supervision, clutter in the house, a high cost for five miserable nights, and what felt like mismanagement (money issues and staff/owners leaving on vacation). I'd check the BBB before committing.

    Pricing

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    Amenities

    3.50 · 4 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.7
    • Meals

      5.0
    • Amenities

      3.5
    • Value

      1.0

    Location

    Map showing location of Poplin Terrace ALF

    About Poplin Terrace ALF

    Poplin Terrace ALF sits in a spacious brick cottage-style house surrounded by trees and greenery in Indian Trail, NC, and the thing about this place is it's small-it cares for just 6 residents at a time, so staff can really get to know each person and their needs, and with a 1:6 staff ratio, folks get real individual-centered care every day, whether it's help with bathing, dressing, medication, or memory care for Alzheimer's, Parkinson's, or other dementia conditions, and while you always see the staff nurse on hand since the nurse is there 24/7, the whole caregiving team treats everyone a bit like family, offering support, conversation, and a real sense of community both day and night, plus there's access to a medical director every month for ongoing health reviews and adjustments as needed. The community puts a real focus on memory care, with Wander Guard or a similar system to prevent folks from wandering off, which matters if someone's memory isn't what it used to be, and all the safety features-secured entry, indoor and outdoor spaces built for easy supervision, and accessible showers and tubs-help reassure families that their loved one is safe no matter the hour. You see, Poplin Terrace offers private and semi-private bedrooms, all wheelchair accessible, so everyone has some personal space, and cleaning and laundry happen for each resident, making upkeep easier for older adults who shouldn't have to worry about that anymore.

    People here enjoy home-cooked meals and snacks every day, served in a communal dining space, and they can choose from special diets if needed since there's a team of chefs and meal planners working with quality ingredients in a large, cheerful kitchen, and if you peek into the lounge or check outside on the railed balcony or the big front porch, you'll spot residents chatting, playing games, or just watching the birds. Residents find a daily rhythm of activities-social clubs, shows, trips, live concerts, movie nights, and outdoor time-which keeps everyone engaged and helps make life more lively, and transportation services, both complimentary and at-cost, help people get to appointments or go on group outings, with parking available for those who need it. The facility has a warm and welcoming feel, with rooms and common areas kept very clean, the whole place decorated simply but tastefully, all of which helps create a serene atmosphere, and because services operate with an all-inclusive flat rate, families don't face surprise bills since utilities and meals are included.

    Poplin Terrace accepts long-term residents and respite or short-term stays when space allows, and though Medicare isn't accepted unless the facility gets certified, the home stays licensed (license #090-038), is governed and surveyed by local agencies, and keeps up with the newest dementia care protocols, so families get some peace of mind on the care side of things. Specialized care covers non-ambulatory needs, diabetic and incontinence support, high acuity supervision, medication management, and regular attention from nursing staff-plus, the staff speaks several languages, including Filipino, Italian, Russian, Spanish, and English, which helps a lot for those who feel more comfortable talking in their own language. Beautician services are available by request, smoking is allowed outdoors, and residents always have both indoor and outdoor common areas to spend time in, whether in a gathering or on their own. Overall, Poplin Terrace ALF delivers a quiet, steady, and supportive environment for seniors who need memory care, daily help, a sense of security, and a gentle routine, in a setting that feels a bit more like home and less like a big institution.

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