The Terraces at Los Altos

    373 Pine Ln, Los Altos, CA, 94022
    4.3 · 51 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Beautiful grounds, great care, pricey

    I'm very happy with the beautiful, clean grounds, bright rooms and resort-style feel - the food, varied activities, outings and sense of community make it feel like home. Staff are warm, attentive and communicative (admissions and rehab teams were especially helpful), and medical/therapy services gave us real peace of mind. Downsides: it's expensive, some areas need touch-ups, CNAs appear overworked at times with occasional med delays, and management responsiveness can be hit-or-miss. Overall I'd recommend it if you value strong care, great amenities and an active community and can afford the cost.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Fitness room
    • Gaming room
    • Garden
    • On-site market
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination
    • Swimming pool

    Activities

    • Community-sponsored activities
    • Continuing learning programs
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.27 · 51 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.2
    • Meals

      3.9
    • Amenities

      4.1
    • Value

      1.6

    Location

    Map showing location of The Terraces at Los Altos

    About The Terraces at Los Altos

    The Terraces at Los Altos sits in a quiet neighborhood about a mile from downtown Los Altos, and it's a nonprofit community with a focus on supporting seniors through different stages of care on a single campus, which means folks can get Assisted Living, Memory Support, Skilled Nursing, Short-Stay Rehabilitation, and even specialized care for Alzheimer's or other types of dementia. The campus has Craftsman-style buildings, pretty gardens, and wide paths, and you'll find modern apartments and cottage homes that are both comfortable and private, with single rooms available for those who want them. Staff offer 24-hour help with daily needs like meals, taking medicine, getting dressed, or bathing, and there's skilled nursing for those who need a higher level of care than what assisted living might offer, all on-site. The place has a health center, a lodge, and different spaces for each kind of care, plus general counseling services and a bunch of amenities that are there to make life easier, including a bistro for people to gather, walking groups for those who like to keep active, and planned excursions and lectures for anyone wanting a bit of variety. The aim is to make sure folks feel supported in daily life while giving them as much independence as possible, and the staff do their best to help everyone feel at home and find a sense of connection in the community, with services and comforts matched to what each person needs, whether for short-term rehab or longer stays. Security is in place to keep the campus and its online systems protected, and the overall setup tries to encourage health, wellness, and a good sense of belonging among residents.

    People often ask...

    State of California Inspection Reports

    15

    Inspections

    1

    Type A Citations

    1

    Type B Citations

    6

    Years of reports

    18 Jun 2025
    Found resident rooms, bathrooms, and common areas clean and well maintained, with functioning pull cords, properly stored medications, and safe water temperatures. Found no deficiencies cited; delayed egress observed on some emergency exits, emergency drills conducted quarterly with the most recent on 04/10/2025, and updated forms requested to be submitted by 06/25/2025.
    19 Feb 2025
    Identified an allegation that a staff member brushed the resident's breast with a towel during shower assistance; the resident could not identify the staff member. Police were notified but no report was filed after discussions with the resident and family, who described the incident as anxiety-related and not viewed as inappropriate, and no deficiencies were cited.
    18 Jun 2024
    Identified multiple deficiencies in medication records for several residents, including missing start dates, incorrect prescription numbers, and wrong expiration dates. Observed adequate food supplies, a complete first aid kit, functioning lights in seven resident units and bathrooms, and water temperatures between 110 and 119 degrees; last smoke detector testing occurred on 11/09/2023 and the last disaster drill on 03/18/2024.
    18 Jun 2024
    Identified deficiencies in various areas of the facility including medication management, maintenance records, and emergency drill frequency.
    • § 9058
    09 Nov 2022
    Found that staff provided meals, medication assistance, hygiene and personal care, and help contacting family for a resident who recently transferred. Observed bedding, clothing, hygiene items, and soap and paper towels in the room; no deficiencies were cited.
    09 Nov 2022
    Reviewed video of a resident's fall and the two-minute staff response; the fall contributed to the death, and no deficiencies were cited at this time.
    09 Nov 2022
    Reviewed an unannounced case management visit regarding the death of a resident due to a fall, confirming that staff responded approximately two minutes after the fall was recorded on video. No regulatory deficiencies identified.
    • § 87465(h)(6)
    20 Sept 2022
    Observed an unannounced, required one-year visit with entry screening, bathrooms stocked with soap and paper towels, and adequate food and PPE supplies—two days of perishable food, seven days of non-perishable food, and a 30-day PPE supply. Found no deficiencies cited.
    20 Sept 2022
    No deficiencies were cited during the inspection.
    07 Jun 2021
    Found COVID-19 infection-control measures in place, with staff wearing masks, PPE adequately stocked, restrooms with soap and towels, and break areas arranged for social distancing; no deficiencies cited.
    07 Jun 2021
    Found no deficiencies during inspection for COVID-19 infection control measures.
    22 Dec 2020
    Identified six COVID-19 positive residents and three COVID-19 positive staff during a tele-visit providing technical assistance to prevent and mitigate spread. Issued three infection-control recommendations: staff wear gloves when handling PPE, place PPEs including gowns in a plastic container in front of isolation rooms, and keep chairs six feet apart in common areas; no deficiencies were cited.
    22 Dec 2020
    Found 6 COVID-19 positive residents and 3 COVID-19 positive staff; recommendations made for PPE use.
    03 Aug 2020
    Confirmed an incident report regarding a resident falling and experiencing head discoloration was reviewed, with no deficiencies cited during the visit.
    25 Nov 2019
    Obtained necessary documents for resident R1, including Service Plan and Living Skills Assessment Form, with no deficiencies cited during the visit.

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